Innotribe Mumbai : Indian Waves and Genuine Smiles

Posted on June 16, 2011 by petervan

After Kosta’s wrap-up about the event some days ago, i’d like to share with you some personal impressions and lessons learned from this event.

We have been designing this event for a couple of months. Not every day 100% – though that may have been true the last two weeks when everything comes together – but a quite substantial piece of our time.

As many of our events, it all looks a bit like chaos – organized chaos.

It looks like

things happen by magic,

but there is no magic

There is just an awful amount of preparation and design. We spent quite some time to think through the design of our Innotribe events.

But despite all the preparation, debriefs, visuals from the location, hotel rooms, etc, etc the whole thing comes really alive once you actually are on-site and see/feel the actual space that will be hosting your event.

I landed in Mumbai around 1am the morning of 31^st May 2011. Baggage got lost in London Heathrow. It was 2:30am before i was in my hotel room. Tired. The rest of the team already flew in the day or some days before.

After a short night, team briefing. So far everything in pretty good shape. We have hijacked 2 rooms and use them as our headquarters. Don’t have pictures of this, but everybody is crew: Kosta and Matteo sitting on the ground cutting hardboard. In the meantime, the facilitation crew is changing once more the design of the event. It’s getting better and better.

Lessons learned so far:

Everybody in the team is crew.
I have to let go at this stage. Have the impression my interventions don’t add value anymore. My presence is becoming distracting. Let the team do what they need to do. Don’t intervene. Trust the process

Next checkpoint: room set-up at 7pm. Problems. The previous event has not even started breaking down. And the hotel turned off the airco in the ballroom: no need for airco for night workers… Room is steamy hot. There is nothing we can do. It will take at least till midnight before our audio/visual and stage guys will have set up our stuff. Decision: let’s go to bed early and gather back at 4am for general set-up.

Here is Alex keeping the morale up !

June 1, 4am: room is not ready yet. Some team members worked till 2am. Has hardly 2 hours sleep. You can feel the fatigue and the irritation settling in. 7:30am and we have not done even the sound-check and dry-run. Airco is back on.

Somehow – as by magic – all pieces of the puzzle fall in place. It’s 8:30am and the registration desk open. Quickly to room for shower and changing cloths so i don’t smell on stage.

Here is a picture of the opening session

Events runs smoothly for the rest of day. End result is quite cool “knowledge wall”. Again, all team is crew.

17:30pm: Staff de-brief on day-1. Surprising how many folks turn up that i have not seen through the rest of the day. Obviously, those are the people who have most comments on day one. My role:

Assume

Take in

Don’t take it personal

What the hell do i care about the typography on some slides or the size of the coffee cups when this event is about financial inclusion? This is good inspiration for me to prepare another blog on event intensities.

Anyway, team will take comments on board and come-up with a redesign after the dinner.

19:00pm dinner. Have a deep discussion with one of the speakers. He has prepared video for the event, but i am lacking the authentic person behind the video. It looks like a documentary. Suggest speaker not to hide behind the lectern and to come in full vulnerability into the audience. Be vulnerable in saying “i don’t know”.

Be vulnerable in

being and standing there

as your authentic self

Do we all have the courage to do so ?

20:30pm after dinner. Debrief on new design. Don’t like it.

Seems we are having

a big illusion

Is financial inclusion the real agenda, or is it just a smoke-curtain to package a discussion between banks and telcos?

These are the real hard questions. It’s about the integrity and authenticity of the event. Should we put it on the table the next day?

We decide yes. We re-design the bloody thing once more. Late again, not enough hours of sleep. Back next morning at 6am.

The room has been re-arranged. From theatre into semi-circle context.

Have briefed all speakers that i will go into conversation with them during their presentation. Yes, i will interrupt them in their flow if they don’t manage to bring home their message fast and clear enough.

We also “play” with silence. With looking each of the participants in the eyes and call for honesty and integrity.

Highlight of the morning is (designed) conversational talk between Dan Marovitz and Neal Livingston.

Afternoon highlights are The Mixer – i love the station-format where you can go from station to station every 10 minutes.

Crown jewel of the event is the Mobile Arena. Matteo his usual self as master entertainer and master of ceremony of the Mobile Arena. There is lot of video material in Kosta’s previous blog.

But not only Matteo is in top shape. I have seen other people growing during this event.

For example Greet, who we bombarded to Audio/Visual manager: growing from shy and hyper-nervous rabbit with open eyes looking in the white light beam at 4am on day one, to the commander in chief controlling the A/V troops by the end of day-2.

Kosta, now in the crowd – anonymous, almost liberated from his staff – in symbiosis with the Indians, truly enjoying, his genuine smile, his body moving with some latency with the Indian Wave.

We end the day and the event with some powerful “Indian Waves”, sheering to everybody who contributed to the event.

Time to relax. We have a cool evening dinner. Lots of fun, jokes, drinks,… Landing…

The day after, i go with Muriel on a guided tour in Mumbai. First time i leave the hotel. Amazed by the crowd, the traffic, the contrasts in wealth and poverty.

The Ghandi house leaves me deeply impressed.

The days after: I see some shrewd attempts water down what we did at this event. Even questioning whether we should do this at all. They try to hide behind a smoke screen of revenue and pragmatic deliverables.

They won’t succeed.

The genius has left the bottle

What they don’t understand is that we are on a mission. We are at war. Against the old game. For a better world and company. With an enthusiasm and belief seldom witnessed before.

True enthusiasm is irresistible

it’s contagious

So, yes this is about energy. About creating a new dynamic. About enabling a new culture. About reaching new audiences. About bringing new and refreshing content. About a different brand awareness of SWIFT, that makes you look never the same way again at this company.

It’s about

the irresistible

contagious

enthusiasm

that breaks down

rusty structures

and corporate walls

It’s about Indian Waves and genuine smiles.

Pump up the (innovation) Volume

Posted on April 23, 2011 by petervan

I would like to start with one of the slides of the innovation framework presented in “How to make babies?”.

The graphic and model is of course based on – but adapted to the specific SWIFT environment – the work of on Henry Chesbrough, the godfather of the concept of “Open Innovation”, and author of the 2003 book “Open Innovation: The new imperative for creating and profiting from technology” (Amazon Affiliates Link)

Chesbrough says:

Open innovation is a paradigm that assumes that firms can and should use external ideas as well as internal ideas, and internal and external paths to market, as the firms look to advance their technology”. The boundaries between a firm and its environment have become more permeable; innovations can easily transfer inward and outward. The central idea behind open innovation is that in a world of widely distributed knowledge, companies cannot afford to rely entirely on their own research, but should instead buy or license processes or inventions (i.e. patents) from other companies. In addition, internal inventions not being used in a firm’s business should be taken outside the company (e.g., through licensing, joint ventures, spin-offs)

Innovation Framework

The graph above illustrates an innovation framework:

With lots of idea generation tools on the left side of the graph
An innovation funnel, progressing the ideas from left to right, and making healthy adults from incubated babies
A north and a south side, where “north” stands for a traditional gating process product evolution for the core activities of a company, and where “south” stands for any innovation that basically does not fit the blueprint of the core.

In my blog post “How to create deep sustainable change”, I discussed the “Why” and the “expected outcome” of deep change and innovation.

The “why” has to do with creating a more agile organization, waking up the entrepreneurial spirit, in other words to “un-trap” the creative juices. And to do so, work is needed at the foundations: the roots of a tree. It’s about making the organization healthy, fit and un-trapped. This has nothing to do with six-sigma, lean, or other way to improve the efficiency of the organization, the efficiency of the organizational “body”. What we are talking about here is the fitness of the organizational “mind”.
The expected outcome of pumping up the volume and the fitness of the organizational mind is a connected organization, connected teams, connected people, connected values, operating in a connected economy.

Pump up the Volume

What follows is a personal interpretation of a team brainstorm we did in February 2011. So, it’s collective wisdom that I happen to be able to put in a format that’s more or less readable. Thank you team !

In this blog post, I will talk about the “How”, the set of tools that an organization can use to achieve the why and the desired outcome.

“Tools” can be actual tools such as an idea generation portal, but it can be other techniques at the front-end of innovation (the ideation), as well as processes and governance for moving ideas from ideation, via proof-of-concept, incubation, acceleration, and scale to full fruition.

What follows is also a model that can be used to underpin a strategy of “shake the tree” or – what I prefer – to “Pump up the (innovation) Volume”.

The volume knob is another metaphor to help us gauge our innovation focus, efforts and investments. What is important? What is nice to have?

Turning the knob to the max is what I would call being serious about innovation. But you have to start somewhere.

The Rose of Innovation

So, let me introduce you to the “Rose of Innovation”. Somebody has to give the romantic spin in all of this.

And let me mix it with the epicenter of an earthquake.

Indeed, “Shaking the Tree” is like starting a quake from the middle, and the seismic innovation waves swarm to the edges of the system, where in the end they cause “Fault Lines”. You “feel” the move.

You know that inertia has been broken

You know you have crossed the chasm

And let’s segment the rose or the epicenter in different slices. Each slice is a cluster of innovation tools. You can have as many slices as you want, but I suggest to limit it to six in this case, merely to keep the overview and the focus.

For each slice, one has to decide how far to the right you want to turn the volume knob. Do you want to move from 2 this year to 8 next year? Probably, you want a multi-year perspective on this: from 2 to 4 next year, 4 to 6 in two years, towards 8 in 2015 ?

Let me walk you through the different slices.

Challenges

We already do internal and sometimes external – with customers – innovation challenges. It’s a call for teams and ideas around a pre-defined topic. What could be our ambition level if we pump up the volume to 8 by 2015?

Our ambition should be to be seen as one of the Top-10 innovation companies in financial industry. Long way to go, but possible with focus and will.
Build a real “Exchange” of ideas, competences, teams,…
Make a real competition of if. Like Cisco’s X-Prize. And with real money, I mean indeed a 250K EUR price for the champ of the year to help her incubate the idea of the challenge.
Open up the Incubation Centre, not only for incubation projects, but also for challenges. The cocktail of innovators in Building 8 will be irresistible.
Start-up something like frequent flyer pass. A frequent innovator pass. Points gathered this way add to your annual appraisal points, and reward repetitive innovators.
We should become so good we are being “called”: by other companies, at conferences, etc So good that people see the value and want to pay us for this.
Launch internal SWIFT “bucks”. Innovators can invest “bucks” in their projects. Later, when the project incubates these “bucks” get converted in actual shares in the project-company. These ideas are not new: ideation tools like Spigit and Brightidea already implement this. We just have to turn on the feature.

Events

This is more or less my shop today: let’s call it “Petervan Productions” Our events even more become “immersive experiences”. This unique mix of high-quality matter experts and speakers, together with our facilitation techniques. We could do much much more in this space. What about:

8 Innovation events per year like Innotribe Mumbai ?
1 Partner innovation event of 3 days
1 Customer innovation event of 3 days
Deep conversations with: 3 days off-site with a guru on a topic and a select group of top-15 Heads of Innovations of banks
4 hackatons per year where we ask developers to code/hack together an application in 2 days
More study tours, not only for the executive or L1/L2 level but accessible for all staff
The frequent innovator pass should help us identity who can go on such a tour
- More gamification of our events: work with game experts such as Jane McGonical from Reality is Broken (latest book), Dave Gray from XPLANE and Gamestorming, and Verna Allee from Value Networks

Dave Gray author headshot Verna Allee

From left to right: Jane McGonical, Dave Gray, Verna Allee

Have a 3 day SWIFT employee festival? Like AMPlify.
Do sort of Woodstock at Sibos. Like Pirate Ship. With concerts
Sponsor other innovation events
Embed and sell our techniques to third-party event organizers

The overall objective is to create serendipity. To reach other audiences, bring other content, start exploring the edges, create brand recognition. For SWIFT. For Innotribe.

We also should more and more look at our events as something that is the middle of the process, not the end-game. Usually we come out of an event, exhausted, as we build up all the energy towards that one day, one week. But then it only starts: the event is only the place where the connected community meets for the first time, gets initially built.

Proof-of-Concept

Again, we already do this. We have a yearly budget that lets us invest moderate amounts of money in proof-of-concepts: these can be prototypes, animations, whitepapers, etc

Turning up the volume in this space is merely doing more: more prototypes, hence more budget and resources

Incubation

We just started this year. See also the “Babies” presentation. Initiated by Matteo, and now with the help from Cathal as program manager, this is our “Mathal Productions”. Their projects are located in Building 8.

Turning up the volume would mean:

Team with Silicon Valley incubators
Team with Incubators in Eastern Europe, APAC, South America. The example of Solkovo in Russia comes to mind
We could do much much more in bringing young entrepreneurs and start-ups together. You can create a marketplace of start-ups, accessible by the SWIFT community.
You could create – together with the 9,000+ banks on SWIFT – an alternative start-up funding and loan model. With better rates for those who have a good standardize Innotribe quality score.

Facilitation

This is what Mariela and team already do. For fun, let’s call it “Mela Productions”. Why for fun? Or “Innotribe Facilitation Studios”

Mela should make a business out of it. Think big. A worldwide team of 50-60 facilitators. Why not. If we were able to deploy similar numbers of lean navigators for cost reduction and efficiency, why can’t we do something like this for value creation?
This is also something we could start selling. This is an area where we are being “called”. Internal business units, but also banks from our ecosystem already now ask Mela to run facilitated workshops. Even from outside or our industry. We should charge for it.

Office Space

This is about having a critical look at our office space and the – communication – tools we have. On one hand we are spoiled. If you have ever been to the SWIFT HQ, you will for sure have been impressed by the main building and campus surroundings.

But the main building inside sometimes feels like a temple or a castle, with long corridors and closed doors that not really incentivize for cross-collaboration and sharing. I know there is a big project started to look deeply into this.

But also office-tools should be looked at. Today we have something called “Internet on the desktop”. It is a Citrix implementation of your browser.

We should turn it 100% upside down. Internet should be the default, and we should have a “SWIFT on the desktop” for the couple of apps that require tighter security or access control. It’s inevitable. It’s part of the movement towards cloud.
Skype, Drop-Box, Google Docs, etc should be our standard tools. Complemented by Salesforce, Chatter, Twitter, Quora. We should all be equipped with iPADs, Androids, etc. We never should have to use a PC anymore.
This modernization will also have a major impact in image and brand.

Culture

I have been quite deeply involved in an effort to look at company culture, and those who follow my blog know that I have something to say in this space.

Lately, the culture team was re-organized, and volunteers from GEN-Y and GEN-X were called upon. I applied for GEN-X (those born in 1961 and beyond)
Great was my astonishment that I was considered “too old to innovate”. I am born in 1957 so indeed, strictly to the letter, I am not GEN-X anymore. But I am lucky, I still get “copied” on the stuff (sic)

Any pump-up-the-volume in his space

will be worthless

as long as we do not

apply a strategy of “seed and infect”

If not, what we will end-up with are loads of powerpoint slides, processes etc. It will show great in an annual report or so, and it’s a bit the same as “how real is your innovation?”. Ask yourself the question “How real is your culture change”.

What we need is

a viral infection of the company

40 people in 2011 should get the chance to follow a personal discovery journey like Leading by Being, so that they lead from their open mind, open heart, and open will.
In 2012 another 100 people. And in 2013 another 100.
That’s 240 folks. Deeply passionate about changing the company. That’s more than 10% of the workforce. That will change the culture for sure.

And have a look what companies like J&J do. They have in a couple of years a group of more than 750 change agents. They can be flown-in or video-conferenced at any moment to form tiger teams.

Banks for a better world

This is a big bad new idea. It must be possible to have a deep merge between Innovation, Talent Management and CSR.

It must be possible to create with our community a new foundation “Banks for a better World”
Inspire ourselves by and work with foundations like Ashoka, Bill and Melinda Gates foundation, Betterplace.com

Think big, really big

I think it must be possible to create

a 1 Billion $ Fund

that invests in financial inclusion

I know that some of our banks have invested big time in some of the above examples.

Why can’t we pool together

funds and resources as an industry?

Would that not be

immensely more powerful?

That would be quite a different story than what you hear/read these days about “too big to fail”, greed, lack of trust, etc

It would also lead and propel the community into a modern thinking about capitalism, rethinking value, and waste that we produce for the next one in the value chain (for ex bail outs) or even pushing debt towards future generations.

Studios and Production Houses

I am getting convinced that for each of these slices, we have to start thinking in terms of independent and complementary “Studios”. Like the studios of Pixar, Dreamworks, etc

Or in terms of <name> “productions”. For example for facilitation, you could pitch the “SWIFT Facilitation Studios” or “Mela Productions”. Events could be “Petervan Productions”, etc.

I like somehow the personalization aspect of this, as usually these teams are geared around a particular person with specific strengths.

If you like it or not, organizations are – or should be – built around people.

It’s indeed some sort of

strengths-based

studio or production environment

The Studio or Production metaphor also works well: you could consider the Head of Innovation as the “impresario”, and the studios the teams that collectively deliver a streamlined total experience. Or you could – like in big Hollywood studios – talk about “Building 123”, or like “Building 20” which is the innovation building of MIT.

At SWIFT, the incubation building is referred to as “Building 8”.

Budget

What does it take in monetary investment
Additional resources
This is reality check. Where the CEO mantra “I want you guys to shake the tree” is tested with reality. This is where people get scared. This is where you hear: “I know him/her (the CEO), and we can’t go with such an ambitious plan and attached budget”.

This is the real test

Here you will find out how real is your innovation. Or is it just a window-dress because innovation is fashionable and always works well in front of a board of directors or in an annual report.

You will probably end up somewhere between the window-dress and the edge-nirvana. And that is fine. The important thing is that you gauge it. Use it as a baseline. And don’t accept less when entering the next budget round.

Step by Step vs. not knowing what end result is

The challenge with all this is that

innovation

can not managed like the core

The core is – and should be – managed as the optimization engine. In this space you know where you want to end-up over a given period of time. You make a phased project plan, allocate the budgets and resources, put a project manager on it, and you execute as planned. It’s Failure is not an Option. It’s highly predictable, with yearly budget cycles, than in essence most of the time built upon last year budget models. It’s a stepped approach.

The challenge with innovations is that they are not planned. You usually know the “direction”, but you’re not sure where you land. It’s like Christopher Columbus heading West to discover India, but he found America. It’s like a (pirate?) ship meandering. It’s Failure IS an option. It’s unpredictable. It’s a meander approach.

Conclusion

That’s what I wanted to say today. It’s a blog post that was cooking for several weeks. Happy it’s done. It’s a long post, I know. And maybe next, I should put all these blog piece together in a book. Who knows, maybe I’ll do that one day.

But one thing is sure: The combination of “How to create deep sustainable change”, “Pirates, Rebels, Mercenaries and Innovators”, and this post “Pump up the Volume” will form the basis of a brand new Innotribe presentation, the follow-up of “How to make babies”. I will let you know when it is ready.

All for the same purpose: the fitness of the organizational “mind”. And a deeply changed organization, connected and full of energy!

Let’s Pump-of-the-Volume!

Let’s take those innovation energy pills!

Let’s shake the tree!

Pirates, Rebels, Mercenaries and Innovators

Posted on April 22, 2011 by petervan

Not many people know this, but in the 70ies, 80ies, I was a quite successful DJ, and me and my friends toured under the brand “Celebration”. Life was – and still is – a big feast.

Embarrassed to say, but my first record bought was “Paranoid” from Black Sabbath. The paranoid thing probably haunted me for the rest of my life.

But I also have the original “God Save The Queen” by the Sex Pistols, on the EMI-label that rejected them before they became a huge hit, part of the disruptive album “Never Mind the Bollocks”

Watch the metaphor of the “flag”.

With “Celebration”, we did everything ourselves:

We built ourselves the PA system, the lighting system, made our own jingles, we cut out our own slip-mats in cardboard (this was before the first fast-starting Technics turntables)

printed our own posters to announce the show
distributed at parties all sorts of gadgets to attract audience to our next gig. A famous example is a small plastic bag with 2 sugar cubes suggesting the energy that will be required at the next party.
We begged for the small lorry from the grocery shop to be able to transport all that stuff and records from one place to another.
A lot was manual. And heavy. Vinyl records are heavy. Especially if you have a couple of thousand and you live on a 5^th floor apartment with no elevator, stairs only.

It was a network of friends. We went out on our scooters to paste the posters on the ad boards in the villages around, we borrowed each other’s records. It was the shareable economy avant-la-letter. We played for fun, later for a crate of beer, and much later for a couple of 100 Euro per night. That was for gigs for 3,000+ people. No prima-donna behavior like today’s top-DJ’s like Tiesto and others. Everything was new and innovative.

We wanted to shock

We felt like pirates

Later I joined a group of crazy enthusiasts who founded one of the first free and – at that time – pirate radio station FM-Bruxel. That was with guys like Gust Decoster, Luckas Vander Taelen, Dominique Deruddere, Ray Cokes and Marcel Vanthilt, most of them still playing a prominent role in the local media and film industry.

We really behaved like pirates. We also had our flag and our own logo. Can’t find it back: if somebody from the original gang still has a picture, please mail it to me. I will be grateful for eternity.

And years later, some of these guys found each other as founders and managers of one of the most famous nightclubs of Belgium “Le Beau Bruxel”. Our party animals were from art scene and musicians. I did that for 2 years. And I can tell you, I saw a lot of “characters”, learned a lot about human (non)-behavior. We closed the shop because nightlife became too dangerous in Brussels.

Fast forward many years to 2011: I am having a telephone conversation with a potential speaker for Innotribe at Sibos 2011 in Toronto. And I describe the Innotribe space we had in Amsterdam last year.

My speaker reacted: “wow, that sounds cool! The only things you guys are missing is a pirate flag!”

Indeed, with some – a lot actually – imagination, you could see our 600 m² Innotribe space at Sibos as a flagship, with the front part for the keynote presentations as the “prow” of our ship, the lab-space as the “galley”, the tower with the projector as our mast, and the projection screen as our sails.

Imagine a ship like this sailing in the middle of the exposition hall of Sibos, creating havoc – positive inspirational havoc – throughout the week. The only thing that was missing was the pirates flag on the top of our mast.

The pirate flag.

Two days later – completely by coincidence – I started reading “The Pirate’s Dilemma: How Youth Culture Is Reinventing Capitalism” (Amazon Affiliates Link) by Matt Mason, also author of “The Pirate’s Dilemma: How Hackers, Punk Capitalists, Graffiti Millionaires and Other Youth Movements are Remixing Our Culture and Changing Our World”

Fantastic read. Some parts you can skip if you – like me – have been inherently part of the punk and new-wave culture of that period. The names of bands generate a lot of nostalgia!

Some really cool quotes from this book:

changing the very fabric of our economic system, replacing outdated ideas with the twenty-first-century upgrades of Punk Capitalism

Disruptive new D.I.Y. technologies are causing unprecedented creative destruction

D.I.Y. encourages us to reject authority and hierarchy, advocating that we can and should produce as much as we consume

Youth cultures often embody some previously invisible, unacknowledged feeling in society and give it an identity

Building a community of pirate entrepreneurs

In Chapter 2, the author introduced the “Principality of Sealand”, a pirates home in the middle of the English Channel, in waters that are un-sovereign.

And have a good look at the intro about “Principality of Sealand” in Wikipedia:

Since 1967, the facility has been occupied by the former British Major Paddy Roy Bates; his associates and family claim that it is an independent sovereign state. External commentators generally classify Sealand as a micro-nation rather than an unrecognised state.[3] While it has been described as the world’s smallest nation,[4] Sealand is not currently officially recognised as a sovereign state by any sovereign state. Although Roy Bates claims it is de facto recognised by Germany as they have sent a diplomat to the micronation, and by the United Kingdom after an English court ruled it did not have jurisdiction over Sealand, neither action constitutes de jure recognition as far as the respective countries are concerned.

Maybe that is what innovation teams have to do: create their own sovereign state, micro-nation, governed by its own rules, taking unclaimed territory, and… act like pirates.

The pirates metaphor also came to mind when I saw last year Laura Merling from Alcatel-Lucent (@magicmerl on twitter and describing herself as “API Strategist, Marketing and Business Dev, Developer Community Geek”) gave a speech at Defrag 2010 in Boulder, CO.

Her talk was titled:

“On Being A Corporate Renegade”

Depending on what dictionary, a “renegade” is a deserter from one faith, cause, or allegiance to another or an individual who rejects lawful or conventional behavior. That’s what I would call a pirate.

You haven’t seen Laura. She is a bit skinny, long rave-black peaky hair, and some really cool belt. A bit like the one below, but much cooler. Since then I refer to her as the “belt-woman”.

Her talk went more or less like this:

When I got hired as manager of the API start-up within Alcatel Lucent, my CEO gave me 90 days to deliver V1 of the platform. 90 Days !

I did not have resources nor budget

I hired 6 mercenaries, good friends with specific proven strengths on marketing, coding, program management etc

We did it for fun and for the challenge

Next meeting with my CEO was on my role as change agent

He said: “Laura, you are successful when in 3 months time there are 70,000 people at my door complaining what this bloody women is doing in my company!”

That’s what I would call a CEO Innovation mind-set ! Maybe the Laura’s story is a bit romanticized, so what ? She gets the story across.

That’s why we invited Laura and her team when we were doing the Cloud Computing study tour earlier this year. This time we had her full team – 15 young and brilliant folks – who could interact with an executive audience that could compete big time with what you sometimes see from incumbents like IBM, Microsoft, Oracle, you name them. Very impressive. And what an energy from this start-up groovy team. So inspiring.

So when Laura was in Europe for business a couple of weeks ago, we asked her to come and meet our innovation team in La Hulpe. Inspired by the culture story, the idea emerged of teaming up together more regularly.

Quickly back to The Pirate’s Dilemma book:

What pirates do differently is create new spaces where different ideas and methods run the show

Pirate radio is an incubator where new music can mutate. Initially, the new strains of music it produces are seen as too risqué for the mainstream to touch, but once this music reaches a critical mass in popularity, anthems from the pirates start hitting the pop charts, pirate DJs become crossover celebrities, and the scenes created by these stations grow into cottage industries and worldwide exports

I started reflecting on this.

Why not create a community of pirates, of rebels with a cause, of innovators. By positioning our Innotribe space at Sibos as the Pirates’ Mother Ship, and like Matt Mason suggests:

“By giving a community

a new space

that was not previously available

to them,

you can empower them,

and they in turn

will propel your idea forward”

A group of people who are relentlessly challenging the status quo, breaking the rules, saying the unsaid, spreaders of the innovation virus and of tribal energy. No fear. Rebels with a cause. Leading by being our true selves.

And with the Innotribe Logo as our Pirate’s Flag and declare sovereignty.

A little bit of heaven

Posted on April 22, 2011 by petervan

We are having some fantastic spring weather here in Belgium. Almost summer time with blue skies and temperatures of 25° C. But it is still spring. End April 2011.

On top of it, I took some days off during this week. I am usually very lucky when planning my days off: the weather gods are with me. So a good-weather forecast may be to check my calendar.

However, this blog is about some of my strong up-downs during this week.

Earlier this week, there was something work-related that really made me very angry. But angry like in furious, raging, rabid. I could – and did – slam doors and that sort of stuff. Not really a proof of emotional intelligence, but anyway. I am not aware, present when I am in this state.

And afterwards, I always try to spot what triggered this emotion, what need was not fulfilled, what request I can make to the person triggering all this. What made me awake/aware was a remark from my 5 year old daughter.

She saw I was angry and said:

“Daddy, first you have to calm down”

My wife told me this was something little Astrid picked up watching the television program Ni Hoa, Kai-Lan, a children’s television show. There is a great section about social-emotional learning.

My daughter is such a source of authenticity. I envy her openness to the world. Always curious, discovering, eyes wide open, giggling through every day. Where have we adults lost that feeling ?

Which experiences in life made me suspicious?

Where did I lose myself in personal drama?

Why is that ugly ego-monster visiting me so often?

What happened?

The angriness is now over, I have internalized what happened, and have mentally forgiven the author of the crime. And for this blog story, it is absolutely irrelevant who and what caused the emotion.

I just want to contrast it with my feeling yesterday, which almost presented itself to me as a perfect day.

Our little daughter was on holidays (this is not the reason why it was a perfect day) on the farm with my parents in law.

So the house was – everything compared – quite silent that morning. I went out for getting some fresh bread for breakfast. Wow ! The sky was already as blue as it could get, and I could smell the last drops of dew on the grass and the leaves. There is also a great sense of purity in the early mornings: not only smell, but also silence, and a general sense of peace.

A bit the same purity

as my daughter.

Back home, the smell of freshly baked bread, the toaster, fresh strong coffee, the soft light, the Sunday-lazy flipping through some papers and magazines, made it a start of what one usually experiences in a luxury hotel at some exotic destination.

But this was home

The day continued with some further hanging around, some contemplating, some shopping (bought a new grid for the BBQ), and then later in the day a nice bike ride or 2 hours. Really relax ride, not forcing anything, enjoying the soft warmth of the sun on my skin, and wandering and wondering around the landscape with all trees, and leaves, and plants in their freshest brightest spring green.

By the time I got home, it was about time to light the barbeque.

My barbeque is a very simple one. Not any fancy one. Just some charcoal and my brand new barbeque grid.

All the time, no rush.

First surprise my wife with a glass of cool sparkling wine. She was relaxing in the lounge, enjoying the soft evening sunshine. I said to her: “hey there, listen”. She asked me “to what?”.

I just wanted her to listen to the silence of birds, the crackling fire, some far away farmer on his tractor, an airliner at 33,000 feet tracking its stripes in the sky.

She laughed and said

the sun was feeling

like a soft and pleasant shower

of light and warmth

The menu was super simple. I am getting here is some minimalist mode. Just a nice piece of loin, well-seasoned with some salt and black pepper, and rubbed in some fine virgin olive oil. I served it with really fresh salad and tomatoes from the garden, some boiled eggs. And last not least – and this may sound arrogant – my world best French fries. All cooked to perfection. The pepper, salt, olive oil on the table under the parasol. A really good bottle of Spanish Rioja, in promotion at 4€/bottle and very good.

After dinner – fully satisfied – laid down myself in the lounge having a cigarette and a last glass of wine.

A little bit of heaven, I said to myself. I made a note, and put it next to my pc to write a blog the next morning.

How to create deep sustainable change

Posted on February 27, 2011 by petervan

In my job, I hear many executives asking “to shake the tree”. What does that mean ? The temptation to just “Pump-up-the-volume” or let the innovation engine run “red hot” is just around the corner. “Let’s come up with a list of hundreds of initiatives and “tricks”, and we’re done.”

Tick ? Don’t think so.

Before discussing the “how”, any organization should first have a look at the “why”.

Usually, the why has to do with creating a more agile organization, waking up the entrepreneurial spirit, in other words to “un-trap” the creative juices.

And to do so, work is needed at the foundations. It’s about making the organization healthy, fit and un-trapped. This has nothing to do with six-sigma, lean, or other way to improve the efficiency of the organization, the efficiency of the organizational “body”.

What we are talking about here is

the fitness

of the organizational “mind”

The expected outcome of pumping up the volume and the fitness of the organizational mind is a

connected organization,

connected teams,

connected people,

connected values.

With connected healthy internal and external primary and secondary circuits.

In between the “why” and the “outcome” is the “how”: the set of tricks, tools, and processes that enable a connected and innovative organization.

As mentioned above, I can easily produce a list of hundreds of new or enhanced innovation initiatives and that set of “hows” will be the subject of one of my next blog posts called “Pump up the (innovation) volume”.

But first, we must focus on the “why”.

We must make sure

that the roots

of the mind-tree to be shaken

are healthy

Make sure that the “connections” between the people of the organization are open and healthy. That the rotten apples – both people and processes and cultural dysfunctions – are eradicated. That the connections are such that they encourage acceptance.

Acceptance at several levels

Let’s look at a framework for these connections, the circle of acceptance.

All credits for this framework go to André Pelgrims, who is our team coach for team-dynamics. You can read more about André here. Every organization should hire one or more “André’s” to make their culture programs real. (Disclosure: I have no shares or business relation with André, but he was one of the coaches of the Leading by Being (LBB) program I already mentioned so many times on my blog; stronger, LBB was the reason to start this blog)

The first level of acceptance is being accepted as a person. In our full authenticity. Watch carefully yourself when you meet a person for the first time. What is your screening mechanism: is it respect, space, trust, or something else ? And how much are you trapped in this specific mechanism ? A person that “passes” this initial 15 sec check will be accepted by you as a person. The effect is that person will give you energy.

However, if that person pumps-up its space, trust etc, then that person will start being an energy drain for her colleagues. It happens when people bring into the team the baggage that is not related to work. They don’t even have to talk about it, they bring it unconsciously with them. The art is to be aware of it, in the present moment. And not let it develop as the personal drama. Then it becomes an energy drain. Personally, I need space and silence. If not, I get drained.

“Energy Drains”

The second level of acceptance is being accepted in your role. Only then you can create impact. When people make themselves (ie. their role) look bigger than they are, then we enter the space of

“Power Games”

The third level of acceptance is being accepted as a change agent. Only then you can create a new type of dynamics, only then you have the right to shake the tree. It’s the moment where you don’t have to sell yourself anymore, you are being called. Again, when one tries to show bigger than one is, one ends up with

“Illusion Building”

The awareness of these circles of acceptance are particularly important for innovation teams, who are supposed to keep the fire of innovation burning throughout the organization. Not only the innovation team must maintain healthy connections within the team, but especially in all its relations with its stakeholders. You can shout “change” as much as you want in an organization, if you are not accepted as a person, in your role as innovator, and genuinely being called, you can forget about all the “tricks” you have in your pocket. They remain what they are. Tricks.

Therefore, I prefer to being called as-a-person. The tricks are a bonus. Some people think they have no tricks. I don’t believe that. But even in the hypothetical case that you don’t have tricks, you can still give energy, have impact and being called as a change agent IF you are accepted as a person.

I want to be called as a person

I want to be loved

Recognition is not good enough. Recognition is like a compromise: if I am not capable of receiving love, I compromise on recognition. That’s why a tap on a shoulder, a holding arm, a hug are only relevant if they are real. The animal in us just senses when these are un-real.

So, what does it take to be real ?

In addition of having acceptance at all levels, what else is required ? For me what makes the real difference is the way a person approaches me with a healthy mix of love and courage, combined with an equally healthy balance of guilt, shame, and vulnerability. With respect for primary and secondary circuits.

The Love/Courage mix:

I may have a lot of courage when giving feedback to a colleague, a partner, a business partner, etc. But if this courage is not rooted in a feeling of love for that other person, then I end up with “active destruction”, the effect of a dirty forward tackle in football. Many companies have unfortunately a culture of forward tackle.
On the other hand, when I approach the person with love but without courage, then the effect of my intervention is one of “passive destruction”, unaware of the emotion

The Guilt/Shame mix

In a very similar way, guilt and shame go together. Guilt without shame is inwards focus. It leads to depression, in a slow and creepy way. Leading to aggression against yourself. On the other hand, shame without guilt is again like the forward-tackle. Not creepy, but blow in the face, active aggression against yourself.

Vulnerability. I have already very often mentioned vulnerability in my blog posts. Suffice to say here that showing vulnerability in the safe primary circuit should be ok. Only works of course if the connections in that primary circuit are healthy.

Illustration by Hugh MacLeod

Secondary circuits. Last but not least, let’s pay some attention to secondary circuits. There is nothing wrong with secondary circuits. On the contrary, they need to exists to feed a healthy primary circuit, to be supportive of the primary circuit. The problem starts with secondary circuits that are NOT supportive to the primary, and even are counter-productive. Those are the rotten apples. But the secondary circuits need to be made explicit. And for a really healthy system, it would be better that many of the secondary circuits’ discussions are held in the primary circuit for the benefit of the whole team.

Our goal should be

to make the primary circuit stronger

than the secondary circuits

and not the other way around in many organizations.

What happens a lot in “shake the tree” experiments, is that one or more levels of acceptance are skipped. Or that awareness about the effects of energy drains, power games, and illusion building are being denied. Or that we don’t expose the right mix of love/courage, of guilt/shame, of vulnerability in our day to day connections. That we start jumping into the “how” before questioning the “why” and the desired outcome.

Therefore, let’s first check if our connections are pure, healthy and real. This is the only possible foundation for a deep change that is sustainable on the long term.

Digital Identity Tour Part-4: Austin–Munich–Toronto

Posted on February 19, 2011 by petervan

This post is a fourth in a series on personal digital identity. Part-1 “The unpolished diamond was published here in August 2010 and Part-2 ‘The Digital Identity Tuner” was published here in September 2010. Part-3 “Personal Data Something” was published here in December 2010.

The journey continues. Now we move into Austin for TEDxAustin and SXSW Interactive.

You can follow the livestream here. It’s a fascinating way to spend your week-end and get inspired.

Gary from CLOUD is on stage today 19 Feb 2011 at 4pm Austin time.

Some time ago, I teamed up with the folks of CLOUD, Inc. (www.cloudinc.org), a non-profit technology standard consortia founded in March 2009 and based in Austin, Texas. “CLOUD” stands for Consortium for Local Ownership of Use of Data. I am on their Strategic Advisory Board, together with Charlie Hoffman, Director of Innovation, UBMatrix, a leading provider of XBRL software, Anthony J. Barrett, Senior Vice President, Integration, Walgreens, and Dan Walker, former Chief Talent Officer for Apple and GAP.

The power of people. Connected.

If you have read my previous post on team dynamics, then you may have noticed a pattern developing in my thinking. With kudos to co-thinkers Verna Allee from Valuenetworks.com and Mela from the SWIFT Innovation Team. We had a great synchronicity chat in London, and what emerged was a model for organizing our thinking for Innotribe at Sibos 2011 along the theme of the Connected Economy.

Suddenly, it all made sense. One could zoom into the Connected Economy into different facets such as:

our connected companies: this is where we could talk about company culture and new organizational models that do away with the silo construction of most companies
our connected teams: how we create healthy team dynamics, how we collaborate, how we realize full potential with social cognition
our connected self: acting from our authentic strong self, this is more about personal and corporate values for the next decades. This is also about our Digital Identity/Footprint. The power of people. Connected. What CLOUD is all about.
our connected value: new thinking about capitalism, social currencies, financial inclusion, P2P networking, money vs. value, the accounting for intangibles

What we want to do at Sibos and our Innotribe Events is to create ongoing conversations, with the rigor around these conversations, focused around sense-making. But let the future emerge.

The art of the half finished

Where the event is the middle of a process, not the end-point. Leaving enough room for others to fill in, for ideas having sex. Where humans can get inspired by something else than logic.

CLOUD has been featured as a keynote speaker at SWIFT’s annual Sibos conference in October 2010 in Amsterdam and will be speaking at TEDxAustin on February 19, SXSW Interactive on March 14 and leading a panel at XBRL22 in Brussels the week following the European Identity Conference.

For the Munich KuppingerCole conference, Gary submitted a speaking slot by CLOUD and Co, and we just got the news that the proposal was accepted. I let you enjoy what Gary put together:

In March of 2010, SWIFT’s Innotribe hosted last year’s European eID Interoperability Conference. Peter Vander Auwera, Innovation Leader at SWIFT, and former colleague of Kim Cameron has said this about CLOUD, Inc. in his post on Identity Rights 3.0: "I repeat myself by saying that this CLOUD vision goes way beyond the web of pages, goes way beyond the early thinking on Semantic Web. It is in essence proposing an identity architecture for the Internet. Because the internet is broken. It was never designed with identity in mind."

CLOUD sees the issue of identity as one that goes far beyond log-ins and enterprise management. The issues of identity, privacy, security, data portability and governance are not separate issues but simply separate axes of the same problem.

CLOUD sees the answer to these issues coming from a new language for the Internet, so as to extend the revolution started by TCP/IP and accelerated by HTML. CLOUD’s CTML (contextual markup language) is a language for people. however and not another language for web pages, like HTML.

CLOUD also sees the answer going beyond current approaches like OpenID, which assumes the web paradigm in its log-in approach. Even with the same log-in, my ‘identity’ could change over time.

CLOUD also believes that a multi-dimensional approach is vital. WHO I Am™, WHAT I Am™, WHEN I Am™ and WHERE I Am™ are all axes of my identity and vital to a new language for people and "the identity architecture for the Internet" as Peter said about CLOUD.

Our goal is not to replace other standards nor displace for-profit initiatives but to instead put a new foundation in place for the Internet that makes the approaches to privacy, security, data and identity consistent and architecturally-driven.

We would see our thought leadership keynote (and/or panel) outlining what this paradigm would mean to the future of the Internet and how this new language would not only change the approach to identity but will transform industries from banking to health to education. Our recent post on the WHO I Am™ dimension would provide the foundation for our comments and panel: http://cloudinc.org/?/ecosystems/article/cloud-dimensions-who-i-am.

Suggested Panelists:

Gary Thompson, CEO CLOUD

Peter Vander Auwera, Innovation Leader, SWIFT

Kaliya Hamlin (@Identitywoman), Founder Internet Identity Workshops

Kim Cameron, Microsoft Distinguished Engineer and Chief Architect Identity

Vint Cerf or Bob Kahn, Founders of TCP/IP

Some people say we try to boil the ocean. I don’t think so. Why would we limit ourselves to a narrowly defined vision of identity being a federated authentication issue ? Identity and Digital Footprint are much more than that and so important for our being as human beings in a permanent digital reality.

That’s why I am so proud that this advanced vision now get exposure at TEDx Austin, at SWSX Austin, at the European Identity conference, at XBRL, at the KuppingerCole conference in Munich. And we will bring it back to Innotribe at Sibos 2011 as part of the connected self. As part of some new work we just kicked off last week in London.

Some folks give me pushback. They are warned: I am at my best when constrained. My innovation juices then flow at full debit. Then I want to think and work out-of-the-box, no – even better – I want to burn the box.

The times of being mister nice guy are over. Of being a mediocre optimist, or pessimist, or realist.

We can’t live

with mediocrity

anymore

Who is going to stop us ? The better question is: who is a believer and wants to support us? Are you ? Then join is on this digital identity journey and

be your digital self !

Team dynamics and the fiction of friendship

Posted on February 19, 2011 by petervan

Check out this wonderful RSA animation about Steven Pinker’s “Language as a Window into Human Nature”

Steven Pinker shows us how the mind turns the finite building blocks of language into infinite meanings.

But I looked at this animation and was triggered by how much this relates to how our economies, companies, teams, ourselves and even exchange of value between these entities are fueled by the relationship mechanisms described in this animation.

In essence, Steven Pinker describes 3 relationship types:

Dominance relationships. Pretty self-explanatory and what used to be used by primates, but still existing in some companies
Communality relationships. The mode is “You share and I share alike”, for example in a couple or between friends
Reciprocity relationships. Business like tit for tat exchanges of goods or services that characterizes reciprocal altruism. This is what we do in commerce. Exchanging money or to a larger extent exchanging of value.

But by not saying the things as they are, and mixing up the conventions that apply to each of these relationships, you end of with…

awkwardness

Awkwardness in the relation, in the team culture, in the team dynamics and illusions of friendship and love. In dating – see my prezi on how to make babies – this awkwardness leads to “the anxieties of dating”.

And it really feels awkward when the confused give a tap on the shoulder or hold an arm, skimming the borderlines of trust.

But saying things “as they are”

also means

taking risk,

getting naked with no defense

or fall-back position

in case it goes wrong

That’s why you best do these things with the guidance of an experimented coach. Somebody who can guide and learn you to take personal leadership, daring to step forward, and daring to take care of expressing our own needs. It’s carving in the underlying energy streams under the table, where emotions such as anger, joy, hate, rejection, love, etc live. To discover and get rid of the hidden agreements and closed circles of the past. Nobody likes being rejected or worse being ignored.

Instead of “getting used to it”, we could develop an emotionally intellectual language for expressing our needs. Something like:

Trigger: “this specific behavior causes an emotion with myself”
Emotion: “it makes me sad” or “I feel hurt”
Underlying need that is not fulfilled: “the need to fully contribute value” or “the need for a unique learning experience” or “the need to be respected” or “the need of not being ignored” etc, etc
And attaching to this need a “request”, an “invitation”: like “I invite you to fully include me next time”

All this in full authenticity, without manipulation, hidden agendas, power games, and other sorts of obfuscation of the reality.

But something fundamental can change when people meet, when they group in crowds. When they can look each other in the eyes. On a broader scale, think Egypt, Tunesia, Bahrein, etc: when people get together at one place, everyone in that crowd knows that everybody knows that everybody knows.

It leads to the collective power

to challenge

the authority

of the dictator

It’s the story of the emperor’s cloths. And explicit language is an excellent way of creating mutual knowledge.

What if we would start applying

these relationship principles

to our connected economy,

to our connected companies,

to our connected teams,

to our connected self,

or even to our connected value?

This would btw be a great way to organize and thinking and collaborations for Innotribe at Sibos 2011 on 19-23 September 2011 in Toronto.

Using the theme of the connected “something”, we could bring in technology topics like Digital Identity, Social Cognition, Big Data.
We could also experiment with some non-technology trends related to Social Capitalism, Future of Money/Value, Corporate culture, Where companies invest long term.

But to come back to the main flow of this post: the Egypt principle of mutual knowledge in a crowd also plays at a smaller level like a team.

But here is the paradox and at the same time the risk and opportunity:

No mutual knowledge

maintaining the fiction

of friendship and love.

However, with mutual knowledge and using an overt language you create the potential of having true team-ship and love. But using overt language also means you can’t take it back when it is out there. We don’t have a fall-back position, we are vulnerable.

But sometimes, one needs to pull a tooth. Pulling the tooth hurts, but you’re happy when it’s gone. Likewise, tapping blood may show black blood, and the tapping may hurt, but once the blood had been rinsed, you’re fit again.

When you let go the masks,

show your authentic self,

only and only then

will we be able

to realize

the full team potential

That’s why next week, our team goes on off-site to work on team dynamics. To discover and become fully aware and conscious of relationship types and dynamics, and to double-check whether here or there we don’t need to pull a tooth or to let go some black blood. We probably won’t find anything, but who knows ;^)

Innotribe Special Session at SOFA: The new thinkers

Posted on February 13, 2011 by petervan

SOFA stands for SWIFT Operational Forum Americas, a yearly event targeted at a typical operational audience. This year’s SOFA is on 8-9 March 2011 in NYC. The theme for SOFA 2011 is “Defining the next generation of financial services”.

Innotribe is SWIFT’s innovation initiative. Innotribe’s mission is ‘Enabling Collaborative Innovation’. Part of our activities includes events: existing SWIFT events like Sibos and SOFA, third party events like CPA in Canada and EPCA in Europe last year. It usually translated into a “special” session, with lots of professionally facilitated interactivity.

With Innotribe events we have the ambition to “unpack” stereotypes, myths and hypes. These Innotribe Events are an energizing mix of education, perspective, collaboration and facilitation. Our success factors for this new type event are organized along the following three axes of “opening-up” our traditional ecosystem: audience, content and brand recognition.

So, what’s up at SOFA this year ? We have two things going on:

At the end of day-1, yours truly will give the presentation “How to make babies” a strong metaphor for SWIFT’s Innovation Framework. Prezi version of this presentation is here. Tip: set sound “on”
At the end of day-2, our innovation team will animate a Special Session “The New Thinkers”

Building on the Innotribe @ Sibos tradition of exploring “Tectonic Shifts”, this Special Session will be an energizing mix of education, new perspectives, collaboration and facilitation.

Our goal is to stimulate the generation of new ideas by bringing together a powerful mixture of audience members and by enabling freedom of discussion – allowing the conversation to take the participants into any and all areas that open up on the day.

We believe strongly in the potential

of unexpected encounters,

and the magic that can happen

when people from

different background

are brought together

So the innovators and change agents of our industry will be invited to join the SOFA audience (and also to join us in Toronto for Sibos 2011 in September), and we hope this will foster exciting new discussions between them and the traditional SOFA attendees.

Ideas do not typically come out of the blue. Rather, they are usually variations of existing ideas. Sometimes, simply looking at a familiar idea from a different perspective can spark a new idea or the combination of existing ideas to achieve new goals and create radically different value propositions. All the topics we propose to discuss during this Innotribe Special Session at SOFA are also potential subjects to explore in Toronto – but we are looking for your feedback to tell us if these are the right ideas to stimulate your creative thinking!

Presentations from five great modern thinkers will culminate in an interactive exchange between the SOFA audience and the speakers, led by Innotribe facilitation champ Mariela Atanassova. The audience will be able to drive the discussion according to the themes that most interest them – ensuring everyone will have an opportunity to collaborate in the innovation we hope this session will stimulate.

Here are The new thinkers:

Venessa Miemis (http://emergentbydesign.com/about/): Free agent, Master in Media Studies at the New School, NYC, futurist and digital ethnographer, researching the impacts of social technologies on society and culture and designing systems to facilitate innovation and the evolution of consciousness. Venessa will update us on The Future of Money project (world premiere at Sibos 2010) and The Future of Facebook, a new research project sponsored by Innotribe as Corporate Patron.

Douglas Rushkoff (http://rushkoff.com/bio/): thought leader and provocateur. Author of best selling books Cyberia : Life in the Trenches of Hyperspace, Life, Inc, and Program or be Programmed (all Amazon Affiliate links). Doug will give a talk about New Capitalism, and introduce his latest project on a Summit he is organizing in NYC on 20 October 2011 called “Contact”. Contact Summit will seek to explore and realize the greater promise of social media to promote new forms of culture, commerce, collective action and creativity.

Brian Zisk: organizer of the Future of Money & Technology Summit in San-Francisco (www.futureofmoney.com). Brian will summarise the findings of the Summit that took place on 28 Feb 2011. Psssst ! If you still want to go to Brian’s event, go the the registration page at ttp://futureofmoney.eventbrite.com/ and use the discount code “Innotribe”.

Stowe Boyd (http://www.stoweboyd.com/ ): probably THE authority on Social media, Stowe is a Social Philosopher and Webthropologist from NY. His work focuses on social tools and their impact on media, business, and society. In 2011, Stowe is focused on a new line of research: Social Cognition. This research is co-sponsored by Innotribe, and we hope to share the final results at Sibos 2011 in Toronto.

Kevin Slavin (http://about.me/slavin): also from NY, Kevin is founder of AreaCodeInc (recently acquired by Zygna, the undisputed leader of Social Games). Kevin will talk about the New Future and “Those algorithms that govern our lives” – including our personal finances!

(picture from Dave Gray’s blog)

For the interactive part, we will organise the session around the organic growth aspects of cities. I have written about this before in my post “How to make babies”, and recently there was a fantastic post by Dave Gray on “The Connected Company”. We invited Dave to SOFA as well, but he unfortunately could not make it.

Dave’s post is a fantastic post – and as far as I am concerned – one of those game changing post already for 2011, and I will definitely come back to it later.

Dave for example says:

And today, thanks to social technologies, we finally have the tools to manage companies like the complex organisms they are. Social Business Design is design for companies that are made out of people. It’s design for complexity, for productivity, and for longevity. It’s not design by division but design by connection.

He is also author of “Gamestorming, A Playbook for Innovators, Rulebrakers, and Changemakers” (Amazon Associate Link)

Looks like the book is very much about the principles that our team applies for interactive session design.

And gamestorming

is exactly what we’re going to do

at SOFA

during this special session

What: Innotribe Special Session at SOFA 2011, NYC

When: From 2-5 pm on 9 March 2011 at SOFA (http://www.swift.com/events/2011/SOFA/index.page

Location: Marriott Marquis, Broadway, NYC

Future of Money and/or Value

Posted on January 29, 2011 by petervan

If you’re interested in discounted tickets for one of the coolest Future of Money conferences of Q1 2011, bear with me and read till the end of this post.

As most of you will remember, SWIFT’s innovation initiative “Innotribe” was one of the Executive Sponsors of Future of Money video production.

The Future of Money from KS12 on Vimeo.

The video is in my opinion a milestone. Not only for it’s content and the way it was produced (co-funding), but the whole movement that followed.

It is only now that it became clear to me that the event – in this case Sibos – is not the end-point in a process, but the middle. The post-event discussions and dynamics are at least as important, if not more important. Just check-out for example the animated discussion on Chris Skinner’s blog in November 2010 on “Why banks and socials agree to disagree”.

“Social” – as in Social tools, Social Currencies and Social Capitalism – is in my opinion a very strong force to take into account in our long-term thinking about financial services. It is one of the suggested topics we have in mind for Innotribe at Sibos 2011.

I am preparing another blog post “The Long Direction” on this subject and some other deep understreams that are going to change fundamentally how we think about corporations, banks and economy and corporate culture in general.
With Innotribe will sponsor a new research on Social Cognition by Stowe Boyd, the most important Social Philosopher and Webthropologist at this moment.

The Future Of Money crew produced post-event the following interesting infographic. I love the sharpness and detail of their analysis. In one view, you see how Creation, Storage and Access of VALUE intersect and how these intersections are each interesting opportunities to be taken up by start-ups or modern capitalists. Some indeed have taken their chances already: see the bottom of the chart with a number of start-ups in this space.

I would like to emphasize that the intersections in the infographic do NOT talk about the Future of MONEY, but about the Future of VALUE. More about this as well in the upcoming “The Long Direction” post. At this stage it’s enough to point you to Umair Hague’s latest book “The New Capitalist Manifesto: Building a Disruptively Better Business” (AmazonAssociates Link).

But I divert… Here is the Future of Money infographic (you can also download a nice PDF version of this by clicking on the graph below).

What an impressive list of start-ups and new contacts ! Indeed, one of the biggest wins of our Innotribe initiative is the network of people we connect with.

This network is a very powerful force. Here is another example of this network-effect:

Given our work on Future of Money at Sibos, Mike Sigal – Founder and CEO of Guidewire Group and part of our start-up judge panel at Sibos – introduced me recently to Brian Zisk, founder and organizer of the Future of Money and Technology conference in San-Francisco on 28 Feb 2011.

When looking at the conference program and the list of confirmed speakers, I thought “Wow” and two days later I was on a confcall with Brian. Besides being the Executive Producer of this Future of Money & Technology conference, Brian Zisk is a serial entrepreneur and technology industry consultant specializing in digital media, web broadcasting and distribution technologies.

Brian wanted us to speak about Innotribe and Future of Money at Sibos 2010, but unfortunately, given to some other commitments and plans, none of our team could make it to San Francisco on that day.

But we both quickly spotted the possible synergies – wouldn’t it be great to get a subset of these speakers to Sibos into the Innotribe stream for example – and we came to the following pragmatic agreement.

I was going to write a blog about his event, and in return my readers could get some discounted tickets for his show. And he would promote our Mumbai and Toronto events later that year. Yes, it can be that dead-easy. No strings attached, pragmatic. Piece of cake if you share the same passion. If you want such a discounted ticket, see the end of this post.
But we kept on talking… It suddenly crossed my mind that only 2 weeks later, SWIFT was organizing its SWIFT Operational Forum Americas on 8-9 March 2011 (SOFA). As we had an Innovation slot in the Special Session on day-2 of that event, why not ask Brian to come over and give a wrap-up of his conference ? Btw, watch this space on the Innotribe activities at SOFA: we are working on an impressive list of speakers for this Innovation Slot on 9 March 2011. Will be subject of another post.
And why not continue in this direction and see what we can do together for the first stand-alone Innotribe event in Mumbai, later this year on 1-2 June 2011 ? This event – hopefully a first in a long series, will be titled “Unpacked” and this Mumbai edition will focus on Mobile Payments. More on that later as well.
And then let the whole movement culminate to a climax at Sibos Toronto from 19-23 Sep 2011 ? I have a first meeting with the Sibos 2011 organizing committee in 2 weeks. Yes, we start early °-)

So how to get a discounted ticket for the Future of Money & Technology conference on 28 Feb 2011 in San-Francisco ?

Go the the registration page at http://futureofmoney.eventbrite.com/
And use the discount code “Innotribe”

Digital Identity Tour Part-3: Personal Data “something”

Posted on December 12, 2010 by petervan

This post is a third in a series on personal digital identity. Part-1 “The unpolished diamond was published here in August 2010 and Part-2 ‘The Digital Identity Tuner” was published here in September 2010.

Today’s post is not reporting about the tour we did in June 2010, but rather some reflections based on a number of serendipitous encounters during the last two months.

I am a strong believer in serendipity or the power of encounters by accident and the resulting idea shifts that can be generated during such meeting of different expertise.

My first encounter was with Azeem Azhar, CEO of Peerindex.

One day I was at a conference, and one of the speakers asked the audience “I would like to know what sort of application you guys want me to built”. It was one of those conferences where folks twitter a lot during the sessions, and I posted a tweet saying: “I would like you to develop my Digital Identity Tuner”.

It got re-tweeted, and in the end got picked-up by Sean Park from Nauiokaspark (he was one of the Innotribe Leaders at Sibos Amsterdam, and he is also an investor in Peerindex), who introduced me to Azeem.

Peerindex helps you understand and benefit from your social and reputation capital online. How much is your online reputation worth ? PeerIndex is a web technology company that is algorithmically mapping out the social web.

The way we see it, the social web now allows everyone endless possibilities in discovering new information on people, places, and subjects. We believe that the traditional established authorities and experts – journalists, academics, are now joined by a range of interested and capable amateurs and professionals. As this locus of authority shifts, many new authorities emerge. PeerIndex wants to become the standard that identifies, ranks, and scores these authorities — and help them benefit from the social capital they have built up

Btw, my Peerindex is 60. That’s based on my digital footprint on Twitter, Facebook, LinkedIn, and my blogging activities. It is obvious to see that this number “60” may one day translate into some virtual social currency.

There are similar services like this: Klout is well known. Same principle. Some trend toward social currency of your personal platform. It’s also obvious that this capital will become very important for recruiters to find the people who have real on-line influence and reputation.

Like Peerindex, Klout also offers some more drill-down features, showing you influence “style” for example:

As you start drilling down in these data, this starts to smell quite a lot like some of the zooming in/out ideas I elaborated on in “Digital Identity Tuner”.

Azeem and I will continue talking about this. What Azeem liked in the “Tuner” were the ideas of control of what pieces of my profile I want to share with whom in what context.

My dream is that we have a prototype/mockup

ready by Sibos Toronto in September 2011,

where we probably will have

an Innotribe theme on Digital Identity

My second encounter was with Phil Windley, CTO and Co-Founder of Kynetx

One day – it was a day after a conference has ended – I was going to have breakfast just before checking out from the hotel and flying back home. At the table next to me, I see a guy working on his PC. I see a big sticker “Kynetx” on the PC. I had heard the name of the company several times before, so I said “good morning” and quickly introduced myself. It happened to be Phil Windley.

Kynetx is a private company that provides the first Context Automation Development Platform. This platform, powered by Kynetx Network Services (KNS), provides easy-to-use development tools to create context-sensitive, cross-platform apps that help build relationships between app owners and users.

I would describe it as

an event based integration engine

in the cloud

So we made contact, and once back home we arranged a Webex demo session.

Boy! What I saw really blew me away from my socks ! I saw a demo with a credit card vendor who used Kynetx to establish a new direct channel with the credit card holder, completely disintermediating the banks. I saw another demo with really very deep integration of DBS360 into Salesforce.com

I knew he had something to do with identity, and back home I found out that Phil Windley also co-founded and co-produces the Internet Identity Workshop with “identity woman” Kaliya & VRM-guru Doc Searls.

Phil has a great blog called Technometria

He has a great perspective on the key differentiator between today’s social networks and Personal Data Ecosystem the emergence of the personal data store where individuals control their own data.

This is of course very relevant to our eMe winner project of Sibos 2009. As I mentioned already many times before, with hindsight the eMe premise of a single or even distributed Personal Data “Store” or “Locker” is flawed. On Windley’s blog I finally found a good discourse on why it is flowed.

Check out the following two posts:

Like always, there is nothing such convincing like a demo.

The video below shows a conceptual demo illustrating the opportunities that are available for automating the contextual activities that people undertake every day. At the heart of the demo is a personal data store and Kynetx. The interactions are all done using real Kynetx applications that are plumbed in a realistic manner. The scenario uses 5 different APIs and a dozen individual rulesets in the Kynetx system.

In the scenario, Scott Phillips gets bad news from his radiologist: he needs surgery. You’ll see that a personal data store and a collection of loosely coupled Kynetx apps automate the frustratingly disjointed activities associated with Scott’s bad news and focused his attention so he can complete the tasks with the least amount of effort.

Kynetx and Personal Data Services from Phil Windley on Vimeo.

My third encounter was with nobody less than Esther Dyson.

She was talking at the last Defrag conference. She was doing a fantastic talk “On Exploration”. It was about “exploring yourself”, “discovering yourself”. With my Leading by Being background, I was super concentrated.

As part of her talk, she showed her personal DNA generated by 23andMe, one of the companies she is investing in.

Btw, one of the other investors in 23andMe is Anne Wojcicki, who is married to Sergey Brin of Google. She has an active interest in health information, and together she and Brin are developing new ways to improve access to it. As part of their efforts, they have brainstormed with leading researchers about the human genome project. "Brin instinctively regards genetics as a database and computing problem. In a recent announcement at Google’s Zeitgeist conference, Sergey Brin said he hoped that some day everyone would learn their genetic code in order to help doctors, patients, and researchers analyze the data and try to repair bugs.

23andMe indeed offers a genetic testing service that provides information and tools to understand your DNA. With a simple saliva sample they’ll help you gain insight into your traits, from baldness to muscle performance. Discover risk factors for 92 diseases. Know your predicted response to drugs, from blood thinners to coffee. And uncover your ancestral origins. These days the promotional rate for such service is 99 USD !

Here is how it works:

The system generates personalized reports on your health status, your disease carrier status, your disease risk, your drug response and your traits. In other words,

there is no place to hide anymore

You see the impact of your lifestyle on your DNA. You can change something to your lifestyle, or you can continue to live in a state of denial. As Esther was explaining “its all about motivation” albeit a different motivation than the one meant in Daniel Pink’s latest book “Drive”.

What Esther Dyson was describing was a DNA-version of the Quantified Self, a movement of people who measure all sorts of things about themselves such as heartbeat, blood pressure, time usage, sleep patterns, etc and who put all that information in the cloud.

Obviously, it would be great if also these folks would have a Digital Identity Tuner so that they could control in a more granular what what aspect of their identity/footprint they want to share with whom in what context.

For example, you may want to share your heartbeat with your insurance company to get better insurance policy and rates, but maybe you do not want to share this with your bank.

At the end of Esther’s talk, I observed that what she was describing were actually body listeners, sensors about your human “engine”, “machine”. I wonder if there are no similar implementations about the other side of “me”, namely about my mind, my consciousness, my feelings.

I asked Esther Dyson if she was aware of any such consciousness-as-a-service in the cloud thing. She thought it was an interesting question, but that she did not feel ready yet to share all that with the world.

I love the “Know Yourself” theme:

From the one hand it takes quantified measurements from the human body, the “engine”
On the other hand, it could take quantified (?) measurements from the human mind, the “capabilities” such as social cognition, or capability to be happy, etc

Both will drive status

Both in place and time

Status is all what it is about these days. And being able to share it. And participate to it. And engage with it. What Clay Shirky called “Cognitive Surplus”. What Stowe Boyd calls “Social Cognition”.

So many reasons to start thinking of a Digital Identity Tuner that lets you control status.

Digital Identity, Digital Status, and Digital Footprint start to converge into a personal data “something”. Some started calling the “something” a “store” or a “locker”. Others think more of a “service”.

Others are aware that our vocabulary is very real-world inspired, often based on physical concepts like “storing”, or “location”, or “posting”, etc… They prefer to wait until an appropriate terms pops up and call it “Personal Digital x” with the “x” standing for “something”. I called it Digital Identity Tuner.

It is clear that this sort of identity is much more than a card, token or PKI certificate.

There is a role for a

neutral, non-for-profit, trustworthy

organization to offer

an identity and trust service

for the financial industry

Who could that be ?

Sean Park’s presentation at next week’s SOFE (SWIFT Operational Forum EMEA) will introduce you to a financial services framework, with trust and identity as foundational services. That’s on 14 December 2010 at 9am in Conference Centre Dolce, close to Brussels.

A number of the above ideas should be part of a Digital Identity Research incubation project that we will probably kick-off at SWIFT in the second half of 2011.

Let the comments flow.

Petervan Studios

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A little bit of heaven

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Digital Identity Tour Part-4: Austin–Munich–Toronto

Team dynamics and the fiction of friendship

Innotribe Special Session at SOFA: The new thinkers

Digital Identity Tour Part-3: Personal Data “something”

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