Cubicle 3B23: Our company is infected !

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This week, our small innovation team got the opportunity to design and animate the department’s “All Hands”. In stead of doing the boring “we-tell-you-and-you-listen death by PowerPoint” session, we split the group in 8 break-out sessions. Each team was randomly selected, and the managers were NOT allowed to lead the discussion.

Each team had 45 min to come up with a 5 minute pitch of one of the 2010 priorities of the department. As if they would have to sell that opportunity/idea to a Venture Capitalist. A bit like a short version of the Innotribe Labs at Sibos last year.

Before this meeting, some managers were skeptical whether all folks would be able to fully participate, contribute and let their creative juices flow.

But – as you all know – creativity is a bug that is implanted from birth in every human being. And getting back to this feeling of “playfulness” is oh so important and enjoyable.

There is playfulness and there is purity.

It’s the purity of my 4 old year daughter. Full of energy, creativity and fantasy and anything is possible.

It’s the purity of your true self. If we can tap into that energy, unbelievable things happen.

It’s all about passion and drive, and what motivates us

“Drive” is btw the title of Daniel Pink’s latest book.

 

 

It’s about “the surprising truth about what motivates us”. And Daniel Pink explains it’s NOT measurement, KPI’s, bonuses, perks, etc. It’s about belief and being believed. And knowing that management does never doubt people’s abilities.

So, we got 8 idea pitches of 5 minutes followed by a Q&A of 2 minutes by the audience (not by the managers). I can assure you, i saw a lot of fun and smiling faces, and people getting energized.

And it is something very infectious.

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The day after, I got a chat from another Cubicle on the other floor:

It feels good to be able to think out of the box. Really refreshing ! If you guys succeed in changing only a little but the “sub-culture” of the company, and wake up gently the people from their winter-sleep, that alone would be a big success ! And that will be needed, if we want to keep our company relevant on the long term.

Yes, this is about passion. Yes, this is about enthusiasm. Combined with purity, this is a very contagious, irresistible cocktail.

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This is not new. It’s off all ages. It works for young and older humans. Have a look at this TED Talk from November 2009 TED India, just posted on the TED web-site. Kiran Bir Sethi from the Riverside schools explains how contagious the “i can” bug is.

 

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It’s about children taking charge of their own destiny.

 

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Its about

 

being aware and feeling the change

 

enable to be changed

 

empower and lead the change

 

leading by being

 

At the end of the TED Talk you see how children teach their parents to read and write. In professional life this is called

 

reverse mentorship

 

All this is VERY relevant to Innovation and how “real” your company is about innovation. You need to inject the purity of young people. New blood. Let them rethink the strategy for the next 5 years. And then take it to the next step. And let those young people reverse mentor the older generation.

Next time check out the average age of your employees. And ask yourself the question: do we have the open mind, open heart, and playfulness to indeed radically innovate this company ?

  • It’s about maturing from the stage where “the teacher told me” to “i can lead this myself”
  • It’s about not waiting anymore and following your own compass.

Like Joe told me after the meeting:

 

“I am not waiting anymore

 

to be called”

 

m01_16895561

 

When are you going to wake up and recognize your full potential ? Your potential, your team’s potential, your company’s potential ?

When will you start protesting, because you know your company sits on a goldmine, and every day that passes, it gets suffocated in end-less political debates with many off-sites leading to no conclusions.

How much longer are you going to waste your time ?

How much longer are you going to take this ?

Open your hearts and minds to the purity of the children and go ! Who will follow ?

Are you ready ?

 

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If  not now, then when ?

 

If not us, then who ?

 

The bug has landed. It has infected our company and the infection spreads.

Big time, i believe this time

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If you can’t manage, measure

I was just reading my Sunday newspaper online,

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and found this great summary by Gilbert Roox about Matthew Stewart’s book “The Management Myth: Why the Experts Keep Getting it Wrong”

The article is in Dutch, so i decided to use Google Chrome’s Translation extension.

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So, here are some translated extracts, SLIGHTLY edited as the Google translate result was quite accurate. Impressive.

The management myth is a hilarious review of ten years in the Belly of the Beast. All the tricks of the fair will pass in review. For a client to win, you hunt him the fright. Then make themselves so indispensable that you no longer can think independently, and then they press the lemon patiently. “You should compare consultants with parasites” says Stewart. "I talked and talked, and meantime the meter ran,"

In all these years, the sensation that I sucked everything from my thumb never left me." Bruce Henderson, founder of the Boston Consulting Group, once described the consultant business as "the most incredible business on earth:"

Successful and leading companies hire school leavers to tell them how they should be run. And those companies are also prepared for those millions of opinions count down? "

Stewart called the pundits of McKinsey & Co “Modern shamans” : in the highly uncertain world of global competition drive them to fear the magic of their spreadsheets and charts. "If you can not manage, measure it," writes Stewart – a sneer to the home of McKinsey motto: "If you can measure, you can also manage".

Among the most successful CEO’s of Fortune 500 does not have an MBA fourth title. Success in business is simply not a hard science. Roughly revolves around three things: luck, you work hard and seize opportunities. Even then it can go wrong. But with such wisdom farmer earns a living not a management expert.

Management gurus such as Peters and Jim Collins(Good to Great) posing as prophets like, but after closer inspection they appear mainly to be the specialists of the past. They promote experimentation and out of the box thinking, while their best sellers but only document worn paths. A good advice: if you want money, then do just the opposite of what management gurus say, advises Stewart.

Management gurus seem more like religious preachers. The world they paint is invariably chaotic and uncertain, because fear sells. Bureaucracy is the great evil, and they call for a white collar revolution to overthrow that. Repetitively, they tell the poor middle class to thunder, because "you have the power".

 

Success is about passion;

imagination

and perseverance

 

With his plea for excellence the guru paves the path of a crazy work ethic that “starts with the notion that work can be meaningful, and that thought is stretched to the point where outside work is no longer significant”.

While most people only work

for a good bit to live

Hence the remarkable opinion of Matthew Stewart to youth who want to get an MBA:

"Stay away from the business schools

to study philosophy rather

to know the real life"

"In business, experience is the great teacher. We deceive ourselves if we think that an MBA makes you an energetic manager. Managers learn to manage not very different from teaching people how to live in a civilized world.

Managers do not need training,

they have educational needs

I just ordered the book. Looks like some good counter-weight for the other stuff i am reading, and will prepare me for the Lean exercise that our Innovation Team will go through as from begin February 2010.

The balance is probably somewhere in between.

Ethical Re-boot

UPDATE: Cool ! It seems that my site has been blocked from Myanmar 2 hours after posting this article. Now i really feel what freedom of speech means.

UPDATE-2: added some other interesting links at the end of this post.

I fully agree with Robert Scoble that Google’s threat to withdraw from China is a world changer. A huge milestone.

chinagoogle

Image courtesy WSJ

I believe that – when we will look back some years from now – this move will be seen as the “tipping point” in Corporate Ethical Re-Boot.

In this post, is will share some of my personal views on the Google-China event, and some other ethical old game/new game type of events i observed recently in my country.

There is a tsunami of responses to Google’s position. Some good recent blogs on the subject can be found here: Wall Street Journal’s overview and clearing up the confusion/myths, Scoble’s push/pull article, Kara Swisher’s China’s Internet Behavior, and John Paczkowski U.S. State Department to complain article.

UPDATE-3: another interesting one is from Christopher Meyer “Why is Google doing Government’s Job ?”

Walter Wriston (CEO of Citicorp in the 1970s) , in his 1992 book The Twilight of Sovereignty, predicted that business institutions would take over many of the roles of the state. He had a front-row seat — maybe the whole front row — as private financial institutions became more powerful than every central bank in the world save the US Fed (until now, at least). Governments’ power in shaping world affairs wanes as access to information broadens. As another affirmation of this, Carne Ross, a former UK diplomat, now does business as an "Independent Diplomat," offering professional-class diplomacy to state and non-state actors.

A new thesis by Miranda Meyer of the University of Chicago (umm…yes, relation) asserts that non-sovereign organizations like Hamas and Hezbollah belong to a class of actors that have important impacts but are not recognized in the Political Science literature.

Miranda Meyer’s thinking is very much in line with Joshua Cooper Ramo’s book “The age of the unthinkable”

Back in 1993, Wriston’s subtitle was "How the Information Revolution is Transforming Our World." Indeed, 17 years on, who can doubt that it has? One of his favorite observations was that "information about money is more important than money itself." Google’s influence is a sign that information about information may be more powerful still.

I found two other blog posts remarkably interesting.

First there was Fred Destin’s blog on Communist China, the misbehaving superpower.

The global outcome of a fast-growing command economy has been the government-determined explosion of asset bubbles all over the world – not because China is growing, the cause assumed by most economists, but because the government is buying resources (and their future options) on the global market, forward for 5-20 years. The result: instant commodity asset bubbles, worldwide, and further destabilization for non-Chinese consumers of these commodities. Of course, if the Chinese play the bubbles wrong, they will lose even more as prices collapse.

Could the Chinese create a global catastrophe by commanding all of this leverage into the wrong assets at the wrong time, by deflating the value of high-IP goods, by forcing global competition against unsustainable cost bases, and destroying non-Chinese business infrastructure? Sure. In fact, this is almost a “when,” and not an “if,” question.

 

What could possibly be more

dangerous to the world than a

command economic system run

on a global scale?

 

This is one view, a bit driven by

 

FEAR

 

Fear is also coming into the picture when you see that US Government is starting to take position, with all it’s possible impact on the US-China relations, the world economy and the quite fragile balance in world peace (at least between the super-powers).

But there is also the view driven by the opposite of fear:

 

LOVE

 

Translated into hope for an ethical reveille, beautifully articulated in Umair Hague’s MUST READ post “Google, China, and the new High Ground of Advantage” and you start seeing a pattern:

But the high ground has shifted. The new high ground is an ethical edge. It’s not about having more; it’s about doing better. It’s not about protecting exports, pressuring buyers and suppliers, price discriminating against the powerless, and programming consumers to buy, buy, buy — it’s about making people, communities, and society authentically better off. It’s not about caring less — but caring more. It’s not about ruthlessness. It’s about mindfulness.

The 20th century high ground might let China build a few dozen Microsofts, Fords, and Gaps: industrial-era companies that make industrial-era stuff — and play by industrial-era rules. Yawn. We know how that story ends, because we’re living it: an economy, polity, society, and natural world in stagnation and decline. Dear Wen Jiabao: want fries with that Zombieconomy?

The only way to step past the industrial era’s zombified endgame is the new high ground, because only an ethical edge can do all the good stuff above. The old high ground was built for 20th century economics: sell more junk, earn more profit, "grow" — and then crash. An ethical edge operates at a higher economic level.

It is concerned with

what we sell,

how profits are earned, and

which authentic, human benefits "grow."

 

It’s a concept built for the economics of an interdependent world.

Ethical edge is advantage reconceived for the 21st century. It’s an institutional innovation: the institution of "advantage" rebuilt for a threadbare, fraying, global economy. It’s a radical new definition of "advantage" that blows past the stale, tired idea of competitive advantage.

For me personally, i am on the hope side, and what’s going on here is really opening the Ethical Firehose.

I have always been inspired by the work of Peter Singer, especially his books “One World” and “Writings on Ethical Life”, but had somehow lost hope due to being confronted with the sad and disappointing realities of corporate life. I guess we all got our wounds as we lived our professional lives.

Umair Hague already pointed at it: one of the cultivated behaviors in corporate life is cynicism. As i have mentioned at several occasions before, cynicism is applied by folks who have lost the ability of "opening their heart”.

The other corporate disease is “Machiavellian" behavior. I have met recently professionals who even seem to be proud of their Machiavellian “skills”.

 

I think it’s wrong, very wrong

 

I looked up in some dictionaries what Machiavellian really means.

Being or acting in accordance with the principles of government analyzed in Machiavelli’s The Prince, in which political expediency is placed above morality and the use of craft and deceit to maintain the authority and carry out the policies of a ruler is described. Characterized by subtle or unscrupulous cunning, deception, expediency, or dishonesty: He resorted to Machiavellian tactics in order to get ahead.

And in the Business Dictionary, i found:

Conduct or philosophy based on (or one who adopts) the cynical beliefs of Niccolò Machiavelli (1469-1527) whose name (in popular perception) is synonymous with deception and duplicity in management and statecraft. Born in Florence (Italy), Machiavelli was its second chancellor and (in 1531) wrote the book ‘The Prince’ that discusses ways in which the rulers of a nation state can gain and control power. Although The Prince contains some keen and practical insights into human behavior, it also displays a pessimistic view of human nature and condones opportunistic and unethical ways of manipulating people. One of its suggestions reads, "Whoever desires to found a state and give it laws, must start with assuming that all men are bad and ever ready to display their vicious nature."

It’s fundamentally about dishonesty and manipulation. It’s about trust (or the lack of it) . Would you be able to trust Machiavellians ? Do you trust your leaders if they don’t apply the basic ethical principles ?

Some shocking examples come from my own country.

Last week we had our Minister of Pensions Michel Daerden showing up drunk in Parliament. It even made BBC News. I am so proud of our leaders (hmmm. this is cynicism again).

Or our ex-prime minister Jean-Luc Dehaene whose famous arrogant answer to journalists was usually “no comments”: he is now on the board of AB Inbev as “independent” advisor. We have in Belgium an “ethical code of conduct” called the “Code Lippens”. 

The Corporate Governance Committee was established on 22 January 2004. Maurice Lippens was appointed chairman. The Committee was created at the initiative of the Banking, Finance and Insurance Commission, the Federation of Enterprises in Belgium and Euronext Brussels.The Committee issued a single reference code for listed Belgian companies. The Code is to set out principles of good governance and transparency, which will contribute to the development of companies and to the quality of their image among investors and the general public.

Guess what ? based on the information in Belgian quality newspaper De Standaard, Directors of the Board get a yearly fixed compensation of 70,000 to 80,000 EUR plus a variable compensation, let’s say a bonus. How can you be an independent advisor to the board in these circumstances ?

 

Who does still trust these people ?

 

Getting closer to the business of financial services i am working in – and the importance of trust in this new decade – there was this related article in the Confused of Calcutta titled Musing about Trust.

There’s something very human about trust. Something more related to the Age of Biology rather than the Age of Physics. We’ve seen what happens when we rely on mathematics for ratings and values and decisions. Last time round it was called the Credit Crunch. A decade earlier it was called LTCM. Whatever.

Some of us believe passionately in the power of what’s happening today, in terms of democratized tools and access and community-based approaches to many things, from home to work to government and beyond. In fact, I’m personally somewhat at a loss as to why no one has really put together the right community-based vehicle for “climate change”, built as an open and transparent platform, on open source principles and in a global inclusive manner.

Trust is about covenant relationships, not about contract relationships. In a contract you await breach and effect recourse. The question answered is “who pays?” In a covenant the question that’s answered is “how do we fix it?”

I think we’re going to spend a lot of time in 2010 learning about covenant relationships and their role in society. At home. In the community. At work. As a nation. As the world.

Which brings me to Michael Moore’s recent film “Capitalism: a love story”.

michael-moore.jpg

I was chatting with a colleague in Cubicle 3B23 about this.

The person’s reaction was:

I am ashamed to work

for this industry

I think i am going to watch the movie too. Because, somewhere somehow it all starts feeling wrong and not in line with my true compass.

Other related articles

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Cubicle 3B23: message from Cubicle 3B21

On the previous post Cubicle 3B23, I got a comment that i really want to give more visibility on the front-page.

ATT001977777

Here it goes:

 

Cubicle 3B21 is just across the corridor from 3B23; when both doors are open, we could see each other and talk (a bit loudly and to the annoyance of our colleagues) without getting off our chairs. 3B21 is also visited by people. Usually different people. For different reasons. They come for a joke and a laugh – look at the latest silly toy or Dilbert cartoon, or some obscure droodle on the wall – for 3B21 has a bit the kindergarten look (playful, nearly silly, messy, surprising). They come as well to talk – not to get advice but to be listen to, searching for empathy, acceptance, and a sympathetic ear.

3B21 is the office of the Happiness officer (a self-adopted title which would be well-suited to Atlas carrying the whole world on his shoulders :-)). It is also the office of Joe.

3B21 and 3B23 are connected – the yin and yang of the same thing. While one is frequented by people looking for solution, advice, inspiration the other is the place for people searching for warmth, comfort and simple human connection. Often the same people. And the subject of impact is also the center of the universe in 3B21 – but impact one person at a time in a small but personally significant (to them) way.

When I considered first writing this, I kept thinking about the ripple vs the wave that Peter mentioned: what causes one and what the other, and how are they different; do I want to make a wave or a ripple?

And they are basically the same thing – many individual molecules moving in a synchronized way. It’s quite a small imperceptible movements but because they are many it accumulates (excuse the science vulgarization – the goal is not accuracy but a visual metaphor)…

What’s different is the scale (a wave has tons more of these guys pulling all in the same direction) and the independence – how long the movement can last once the force that caused it is taken away. And as I was reading about waves and how they work, I found out that what we really want to make is a rogue wave (also know as a freak wave) – a very rare phenomenon, which happens when the energy of all the water molecules gets amplified, to an unbelievable level – a kind of resonance that creates a monster of a wave, that sucks all energy around it and piles it into a powerful wall of water. And what this is caused by is 2 factors: a force above and a force below  – a strong wind and a deep current working together. That’s what cubicles 3B23 and 3B21 are about – a wind and a current stirring the murky waters of a sea and letting go, so the power of it can emerge.

And if that’s not full contact, what is?

Wonderful !

Looks like we’re building a tribe here 😉

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Who joins the wave ? We need you to lead us. Send a comment. Let yourself know. Come to Cubicle 3B23 or 3B21.

Love and Hate Relationships

 

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A good friend of mine commented on one of the blog post. It’s a comment that cuts deep. Knowing the person, i think it was quite a step to be this open on a public blog. So first of all, congrats for coming-out !

Here is the original comment:

I have spent some time reading through this and other blogs of yours. And they make me react strongly in a very controversial way: I love them and I hate them; I agree and fully reject their contents.
And, beyond the very valid and daring points you make, I’d like to reflect about the channel: speaking one’s true mind, yet doing so hiding behind a screen and sometimes even a fake name.
My fear is having my own children communicating with me via a blog.

You make me reflect, to the point of writing this reply. So I guess we should both be content as the blog has obviously achieved its goal…
But I dont know if I should be happy or sad about it. After all, I could have also called you!

With respect to the fake name, this was to protect. Not myself, but somebody else. I really would like to know on what content you agree or reject. Contact me.

In response to the strong point you make about the communication channel, I believe we have to let the future emerge (We don’t have a choice anyway ;-). We have to be in this world and evolve and adapt to survive. Or we can disconnect and go to a monastery, which is a valid choice of course.

My and your children consider e-mail as really very old-fashioned. And blogs are really for guys with grey hairs. So here we are. It’s 2010.

49 n02_21582623

Whether you like it or not, your and my children will communicate using Twitter, Facebook, Netlog, Foursquare etc or whatever will be applicable the next years. Like we used to send SMS’s, our kids will Tweet or whatever the channel will be.

special4

One thing is inevitable. The on-line communication channels move into real-time. Nova Spivack coined this “The Stream”. See my post on World Wide Web.

I have btw another blog post in preparation about about a very related subject: privacy.

We seem to have passed the tipping point where the default is NOT privacy, but Public. It will then be up to you to indicate what about yourself you want to keep private. I struggle with that too. It has a lot with digital identity. If you’re interested in digital identity, i can really recommend the blog of Kim Cameron: www.identityblog.com

I encourage anyone to get into discussion with me on the CONTENT of this blog. Via the comment link, via phone, mail, face-to-face.

When i started this blog, i had some blog-shyness. That over now. I feel more comfortable with this channel now.

Probably 10 years later than the early adopters, but who cares !

How real is your Innovation ?

I have been reading quite a lot on innovation lately. Books and blogs. But it looks to me that there is too much theory and too less practice.

I have read about many ideas to organize innovation, to do scouting, idea management, incubation, internal/external challenges, brand recognition programs. Grand theories about innovation in the core or beyond the core, or about innovation TO the core. About cultural change. About leadership and executive sponsorship.

All these are important components of a company wide Innovation Program, but all this ignores something very fundamental.

Does your company REALLY want to innovate ?

It’s more than wanting.

You must LOVE innovation

 

As mentioned elsewhere on my blog, i have something with “stage”. Well, maybe you do not know, but it just happens that Flanders is the host of the worldwide leader of stage-builders. The company is called STAGECO. They build the stages for U2, The Rolling Stones, Rock-Werchter, etc, etc. Oh boy, those guys are passionate about what they are doing ! So, i went to their site and look what i found:

image

 

The keyword is “loves”

Just this week, i stumbled upon this book from Jeanne Bliss.

I love you more than my dog

The book is a bit off-topic with respect to innovation “pur-sang”, but ask yourself the question:

 

“Do you love innovation

more than your dog ?”

 

And love is about a relationship. In my previous life at Microsoft, we once had a consultant Max McKeowen. At that time we were discussing “Love/Hate Relationships” with customers. How did it come that people love Apple and hate Microsoft ? It ended up in a very interesting write-up and in the end a company wide program to create these Love-relationships with customers.

So, i went back to that write-up, and there was something about

 

 HOT or NOT

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Imagine the same HOT or NOT questions about your Innovation.

 

Is your Innovation HOT ?

 

I also suggest that we all turn-on our bullshit-detector. To find out what Guy Kawasaki calls the “Bull Shiitake” of your Innovation Programs.

 

Guy Kawasaki

 

Such a detector comes really cheap. Every human with some basic intelligence has it just built-in. In essence, your need a reality check-out your love for innovation

So, ask yourself the question:

“Does my company LOVE innovation ?”

 

So, ask yourself:

“are we really shooting for the innovation that Guy Kawasaki had in mind at Sibos 2009 when he spoke about “Jumping the next curve” ?

 

So, ask yourself what you did with

“Don’t let the Bozo’s grind you down”

 

I am also a big believer of “Radical Innovation” as described in Rowan Gibson’s book “Innovation to the Core.

Radical Innovation is not the same as “Risky” Innovation. By Rowan’s definition, an idea is truly radical if it passes one or more of the following three tests:

  • Does it have the power to dramatically reset customer expectations and behaviors?
  • Does it have the power to change the basis for competitive advantage?
  • Does it have the power to change industry economics?

If an idea does not meet the test of being truly radical, it is not going to have very much impact on either the top line or the bottom line. It still may be something that is perfectly worthwhile to do, but it’s unlikely to make much of a difference to revenue growth.

For many executives, the word radical is too, well . . . radical. It makes them feel nervous and uncomfortable. Sometimes they feel more comfortable with “Impactful” rather than “Radical” Innovation.

This is very much related to the thinking of Mark Raison from Yellow Ideas. I already mentioned Mark in my previous blog on Google and Finance 2.0 when i wrote:

especially the implicit push for extreme – even “impossible” innovation. Last week, i was attending the 11th European Conference on Creativity and Innovation. One of the keynotes came from Mark Raison, titled “The Power of Impossible”

The Power Of Impossible By Mark Raison Yellow Ideas Eaci Ecci Creativity Congress 29 10 09

View more presentations from mark.raison.

One of his slides really summarizes this to it’s essence:

image 

So if you’re really serious about innovation, here is a checklist of do’s and don’ts (non exhaustive list 😉

 

Here are some good recipes for failure

– Don’t recognize your failures of the past

– Never invite your innovation guys to the company’s leadership off-sites

– Do invite external consultants who will say what you like and ideally repeat what you’ve been hearing about innovation the last 5 years. Everybody will feel proud on how much (old) innovation thinking is going on.

– Make sure that you always insert at least one of your most conservative guys from the past in any of your innovation strategy teams to ensure there are enough brakes on innovative thinking

– Focus your innovation on incremental changes

– Make sure that you “detach” your innovation resources to help supporting this year’s business priorities

– Ask your innovation resources to help selling.

And here are some suggestions for “real” success

– Keep yourself honest. Make sure you feel 100% ok when telling your innovation story to yourself. Try it: talk to yourself in the mirror. I hope you don’t fool yourself.

– If you are serious about innovation, be bloody serious about it: put at least the same budget and resources as for your Six Sigma, Quality, or other Efficiency programs.

– Make sure that your innovation efforts are exclusively and rigorously focused on radical innovation. All the rest is just window dressing and peace of mind and “peace of board”.

– Have a monthly 1/2 day quality time slot with your full Executive Team ànd your full Innovation Team to discuss and progress your Innovation program.

– Hire lots young people. Let them incubate and propose radical innovation. With some exceptions, innovation will NOT come from the 40+ years old.

– Build an Innovation-Force of young (< 35 years) high potentials (HIPO’s)

– Make sure that your HIPO Innovators have a seat on ALL your decision bodies and committees.

– Have an HR program that focuses on building the creative and innovative skills in your company. Consider setting-up an Innovation University together with other innovators from within or outside your industry.

– Have innovation exchange programs of your HIPOs with other companies.

– Protect innovators in your company. And be VERY vocal about this protection. And do something with the appraisal of those who have the courage to stick out their neck.

– Create the annual “stick-out-your-neck” Award. With a hefty monetary prize attached to it.

– Celebrate Innovation Achievements

– I already pointed at the key role of HR on this. See Emotional Zombies and HR and Innovation and Brand, Workforce and Innovation.

And last but not least, forbid any of the following 29 Idea Killers to be used to challenge any idea in your company:

Innovation_killers

Keep yourself honest. Look in your mirror, and ask yourself “How real is our Innovation ?”

Cubicle 3B23: Let me entertain you

 

The idea for this blog post emerged when a colleague visited my cubicle.

I will from now on refer to my cubicle as “cubicle 3B23”. The idea developed to write regular post under the title “Cubicle 3B23”, reporting about the good, the bad and the ugly of corporate life. This is the first in a series. Maybe it’s the first and only one. But i thought the idea was “cute” to try it out, to see where it goes and to let the future emerge.

The initial idea was to do a one-off under a different title (go the the very end of the blog to find out), but a friend told me that “Let me entertain you” makes you want to read on. So here we go.

Sometimes people come to cubicle 3B23 for some good fun brainstorming: “Do you have 5 minutes, I want to pick your brain ?”. Others put their head into cubicle 3B23 and say something like “Oh, i see you’re busy, i will come back later”. The latter usually have something “sad” in their eyes.

These are the moments to connect. In both cases i know this connection will make somehow a difference.

The other day, Joe was the one with sad eyes.

He was doubting himself, and wondering whether he should do his own thing, or continue to shut-up and play the game of being mister nice-guy.

samrt-swine-flu-mask-4 

Joe was responsible for a program incentivizing staff to think out of the box. At TEDx Brussels, i heard a better expression for that: “burn the box”.

 

image

In the planning for the new year, he was asked to run the program again. But he felt it was just not right. He felt he would be cheating the people joining the program. He was doubting whether it really mattered. He felt that he would not be able to look those folks in the eyes at the end of the program as the expectations created were just over the top. It’s a bit like the subtle difference between lying and not fully telling the truth. Both don’t feel right, and appeal to your ethical compass.

He was tired. In search for his real purpose in life. Fed up with playing games.

We had a long chat. He kept on complaining about the artificial aspects in corporate life. Somewhere 1/2 way in our discussion, i asked Joe what really kept him going. What was giving him energy. In what circumstances he felt he could be his true self. Not the self that you construct/imagine to be in synch with the big bad world out there. No, the self that silently is waiting inside you to be discovered. To be stumbled upon is probably a better way to say this.

Joe gave it a long thought, and said: “when i can inspire other people, and make them happy”. (it was another answer, but then i would reveal too much about that person).

There was a short silence, and went to my PC, searched my music collection, started a song and said: “This is you, Joe !”

The song was right on. I could see the emotional impact on Joe. The song was “Let me entertain you” by Robbie Williams.

Robbie Williams' 'You Know Me' Music Video Debuted

I am an all-time fan of Robbie Williams. He is a great performer – once saw a concert of him in Wembley stadium – and you can love or hate him, but for me he is really authentic. Even if he puts on his rabbit/bunny head on. But i deviate. Although, this post is mainly about authenticity.

“Let me entertain you” is a high tempo energizing pop/rock song, but the real secret in Williams’ are often the lyrics.

Hell is gone and heaven’s here
There’s nothing left for you to fear
Shake your arse come over here
Now scream
I’m a burning effigy
Of everything I used to be
You’re my rock of empathy, my dear
So come on let me entertain you
Let me entertain you

I could see the sparkles in Joe’s eyes. “Yes, that’s what i want !” he said. “I want to entertain people ! Make them happy. Make them move/shake their arse.”

I have to say, me too.

But for me it translates into having this strange connection with “stage”

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When i was young (…), i used to be a quite successful DJ. I organized rock concerts. I was on one of the first free-radio stations (end seventies). I even was singer :-/ in a rock-band.

I was always attracted by “stage”. The good buddies feeling with the roadies. The equipment being set-up. A great show. The after party.

Also today, when we do “events”, i love being close to the stage. I love to put together a program like Innotribe, and see how that resonates with the audience. Maybe we should do a TEDx @ Sibos 😉

I love to have and to apply authentically that soft “power” to move people emotionally. I even have that “stage” feeling when i try to do a good presentation in PowerPoint, Prezi, Adobe or whatever. Always in search for some good metaphors, good supporting images, have some “rhythm”, add some music to it.

But the last couple of weeks, it started smelling “like a trick”.

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It has become “too easy” to put a presentation together that is “different” than the average.

On my blog, i often experiment a very little with fonts, font colors and sizes, left/right indents etc. But it all starts smelling like a “trick”. Starts smelling like on auto-pilot. That’s why in this blog post no “tricks” with fonts. I don’t feel that way today.

I once was told that one recognizes the best the feelings of others when you recognize them with yourself. For ex if you easily spot arrogant people, that’s probably because you’re arrogant yourself. Projection that is called, i believe.

That’s why i feel a bit like Joe. I recognize the feeling. I can do more with my skills. I am in search for that something extra. Like Joe, I am not happy anymore with just well executing a job.

I want to make a difference. Not just a ripple but a wave.

My wife sometimes asks me: “Peter, why don’t you settle down ? Look at the others. They don’t worry that much.” But i can’t. And i doubt. Is this my true self ? Is this who i really am ? Or is this the image that i’d like people to have from me ?

By now you probably get a feel of the initial title of this blog post. It was “doubting my impact”. Doubting my impact when working for this or that particular company. For this or that particular audience. Not doubting my skills or my added value.

I know i have the holy fire and can ignite others.

But doubting my added value and whether at the end of the day it’s all worth it. Whether at the end of the day it all made a difference. Whether at the end of the day there is some new meat on the bone. Whether it really matters.

lov-story

This blog is often walking a thin balance between telling from the field, and packaging/romanticizing the story a bit that it just triggers the intelligent reader to do something with it but without going in “full contact”. The thin balance between private and public when you go public with a blog.

One of my bosses used to say “Management is a full contact sport”.

Ouch !

Do i want to be there ? Not in the way he meant it.

But yes, i want to go “full contact” in the connection. In keeping the doors of cubicle 3B23 open. To pick my brain or to share your pain.

Who feels the same ? Who wants to share his story ? Who wants to follow ?

Emotional Zombies

Great post on “Who needs employees anyway ?”. Discovered via Fred Zimny’s Blog.

This is based on a recent “Global Workforce Survey” conducted by Towers Perrin, an HR consultancy. In an attempt to measure the extent of employee engagement around the world, the company polled more than 90,000 workers in 18 countries. The survey covered many of the key factors that determine workplace engagement, including: the ability to participate in decision-making, the encouragement given for innovative thinking, the availability of skill-enhancing job assignments and the interest shown by senior executives in employee well-being.

Barely 21%

of employees are truly engaged in their work, in the sense that they would “go the extra mile” for their employer.

 

Nearly 38%

are mostly or entirely disengaged, while the rest are in the tepid middle.

 

Surprisingly, 86%

of the employees in the Towers Perrin study said they loved or liked their job.

 

So, next time you evaluate your yearly employee satisfaction survey, beware of the numbers saying that the majority of employees is happy. Even if you sense in every office, corridor and corner that is not true.

 

Anyway, why these rather shocking results ? The article suggests a number of reasons:

 

Ignorance

It may be that managers don’t actually realize that most of their employees are emotional zombies

Indifference

Another explanation: managers know that a lot of employees are flatlining at work, but maybe they simply don’t care

Impotence

It could be that managers do care, but can’t imagine how they could change things for the better. After all, a lot of jobs are just plain boring.

Reputation

The company’s reputation and its commitment to making a difference in the world—is this a company that deserves the best efforts of its people;

Leaders’ Trust

Are the behaviors and values of the organization’s leaders—are they people employees respect and want to follow?

 

Anybody who has ever read a Dilbert strip knows that cynicism and passivity are endemic in large organizations.

 

image

 

However – in my opinion – we too easily get away with joking about cynicism. In my opinion, it is the cancer of today’s organizations that seem great at the outside, but grim at the inside. They look like golden cages. They offer all the perks possible, but they ignore 3 basic attitudes for any human being to function well.

#1: To have an open mind. Companies/People who do not have an open mind tend to retract into highly judgmental.

#2: To have an open heart. The next level is that of the heart. People who do not have an open heart have developed cynicism as a defense. They have learned NOT to show their heart.

#3: To have an open will. Last but not least, when there is no room for open will, we become control freaks.

In today’s society, driven more and more by openness and transparency, these “tricks” of judging, being cynical and control don’t work anymore.

It all boils down to 3 fundamental needs for every human being:

 

image

 

People who are not able to express themselves (anymore), position themselves as “invulnerable”. In stead of being able to receive love, they compromise on getting appreciation. And in stead of giving love, the defense mechanism becomes one of taking power. As long as we have power games between the silos, the CEO can shout “change” and “innovation” as long as he wants, at the bottom of the pyramid nothing will change.

Surprisingly, the origins of these needs – and their fulfillment or not – is formed during the first 1-3 years of your life. In other words beyond the control of the organization you work for today.

But organizations should be conscious about these facts, and offer their employees probably the most interesting perk they can give: to follow a personal development program that lets the employee explore it’s true self.

  • Who am I ?
  • Who am I in a group ?
  • Who am I in the world ?
  • Finding your true passion.
  • Finding your true purpose in life.

And hopefully finding (or founding) a company that welcomes you respectfully as an employee, and gives you the chances to develop your true potential in line with your purpose.

It reminds me of Jim Collins and a 2003 blog post found back earlier today.

The start of the New Year is a perfect time to start a stop doing list and to make this the cornerstone of your New Year resolutions, be it for your company, your family or yourself. It also is a perfect time to clarify your three circles, mirroring at a personal level the three questions asked by Smith:

1) What are you deeply passionate about?
2) What are you are genetically encoded for — what activities do you feel just "made to do"?
3) What makes economic sense — what can you make a living at?

Those fortunate enough to find or create a practical intersection of the three circles have the basis for a great work life.

An to come back to the Global Workforce Survey:

  • In every industry, there are huge swathes of critical knowledge that have been commoditized—and what hasn’t yet been commoditized soon will be.
  • Given that, we have to wave goodbye to the “knowledge economy” and say hello to the “creative economy.”
  • What matters today is how fast a company can generate new insights and build new knowledge—of the sort that enhances customer value.
  • To escape the curse of commoditization, a company has to be a game-changer, and that requires employees who are proactive, inventive and zealous.
  • Problem is, you can’t command people to be enthusiastic, creative and passionate.
  • These critical ingredients for success in the creative economy are gifts that people will bring to work each day only if they’re truly engaged. (Eric Raymond made this point way back in 2001 when he argued that in the new economy, “enjoyment predicts productivity.”)

For passionate readers, i can recommend in this context Eric Raymond’s book The Cathedral and the Bazaar.

Or a bit an older – but still very relevant book – “The Cultural Creatives

 

Must be that I am some sort of +

 

positive guy when i turn a title like Emotional Zombies” into something positive like “The cultural creatives”

As Seth Godin was saying in his today’s blog:

 

One of the most common things I hear is, "I’d like to do something remarkable like that, but my xyz won’t let me." Where xyz = my boss, my publisher, my partner, my licensor, my franchisor, etc.

Well, you can fail by going along with that and not doing it, or you can do it, cause a ruckus and work things out later.

In my experience, once it’s clear you’re willing (not just willing, but itching, moving, and yes, implementing) without them, things start to happen. People are rarely willing to step up and stop you, and often just waiting to follow someone crazy enough to actually do something.

I’m going

Come along if you like

 

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HR and Innovation

In my previous blog “Brand, Workforce and Innovation”, i started making a case for a leadership role for HR in Innovation.

I wrote:

I’d love to see more HR in a true leadership role. Leadership as opposite to management in its narrow definition of executing a course set out by somebody else. See also below the very important message about the role for HR in creating the eminence of our workforce.

Checkout my previous post on what is meant with “eminence of our workforce”.

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I would like to mix this with some thoughts from Rowan Gibson recently on Blogging Innovation. His full posting can be found here but i will explore some key findings below. Rowan Gibson is the author of “Innovation to the Core”.

UPDATE: what a co-incidence. Just today, Rowan Gibson did a new post in essence giving a one-page summary of his book. Here is the link to “Do you have a Corporate Innovation System?”

 

Innovation to the core” is about putting

radical innovation in the core of

your organization 

 

and is not to be confused with the discussing

Innovation in the core or beyond the core

of your product portfolio

UPDATE: “Beyond the Core” is a book by Chris Zook, and is based on the principle of adjacencies. It seems to be the bible for anybody not wanting to do anything beyond the core. It dates back from begin 2005, and is in my opinion completely outdated as a guide for innovation.

Rowan says in his blog:

In essence, that means developing a particular mix of resources, processes and values that makes it hard for rivals to match what the company does.

This has to do – amongst others – to create this eminence in the work-force.

But it is much more.

Lastly, i was attending one of our company meetings, and our CEO was doing a pitch on the focus of innovation in 2010. Great to have your CEO on board to get innovation rolling ! Really, it makes a big difference. But at the same time, the company runs a 2-year lean-program to build greater efficiencies in the company processes.

In French, we call this “Le grand écart”.

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It’s difficult, but not impossible if you’re fit and trained.

People do not understand this, cannot digest, don’t see the big picture, as the efficiency programs are much closer to their daily lives and – most of all – their jobs.

You could see the glaze in the eyes of some folks when we were talking innovation after having explained the lean-part.

 

As long as we do not succeed as positioning innovation as “buying our future”, as essential to building the greatest workforce on earth and giving the people the possibility of being part of that – with reward mechanisms – we won’t succeed in those apparent conflicting objectives.

 

Rowan Gibson goes on:

Making innovation a systemic organizational capability is a complex and multifaceted challenge. It simply cannot be solved with some Band-Aid or silver bullet. Instead, it requires deep and enduring changes to leadership focus, performance metrics, organization charts, management processes, IT systems, training programs, incentive and reward structures, cultural environment and values.

It’s not “good enough” to have your CEO on board. You need the full buy-in of your full Executive Committee, and – in a more complex co-operative organization like SWIFT – the buy-in of your Members, represented by the Board. We still have a lot of work to do, but i believe we are getting there. Innovation is now getting at the agenda of those deciding constituencies.

What i have not yet seen is a focus on how HR can help and be instrumental for innovation.

What companies need is not merely a pro-innovation mindset, or better brainstorming techniques, or "hot teams". It’s about making innovation a new organizational way of life; something that permeates everything a company does, in every corner of its business, every single day. It’s about infusing the entire lifeblood of an organization with the tools, skills, methods and processes of radical innovation. That’s the true imperative for rethinking the role of Human Resources. As soon as we recognize the strategic value and the immense organizational transition that’s involved in building a corporate-wide innovation capability, HR automatically moves to center stage.

And what would be the role of HR in such an Innovation context ?

Who else but HR leaders would be capable of turning a company’s strategic intent with regard to innovation into tangible everyday action? Who else could make the necessary changes to executive roles and goals, political infrastructures, recruitment strategy, broad-based training, performance appraisals, awards and incentives, employee contribution and commitment, value systems, and so on? Who else could build and foster the cultural and constitutional conditions – such as a discretionary time allowance for innovation projects, maximum diversity in the composition of innovation teams, and rampant connection and conversation across the organization – that serve as catalysts for breakthrough innovation? Who else could ensure that each employee understands the link between his or her own performance (as well as compensation) and the attainment of the company’s innovation strategy?

In short, who else but HR

leaders could create a company

where everyone, everywhere,

is responsible for innovation

every day whether as an

innovator, mentor, manager, or

team member?

 

I have become a big believer that companies need an innovation system where

 

everybody in the company

becomes an innovator

 

It’s almost a human right of any employee in a company, i would even venture it is a moral obligation for any employee in a company to be an innovator himself. It is NOT the sole privilege of the innovation team to come up with ideas, on the contrary. See in this context my previous blog on The Holy Fire.

Rowan Gibson has a great closing in his blog post:

The sad reality is that too many CEOs overlook HR’s potential in this regard. They still think of HR solely in terms of regulatory compliance, hiring and firing, employee comfort, compensation and benefits. Notably, Jack Welch, illustrious ex-CEO of GE and arguably one of the greatest corporate leaders of our times, sees things differently. In a recent column in BusinessWeek, he writes that

 

"every CEO should elevate his

head of HR to the same stature

as the CFO."

 

Hope somebody reads this.

Need for a new currency based on abundancy

Thanks to my subscription to Fredzimmy’s blog, I found this wonderful blog from Esko Kilpi.

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I really recommend you to explore this site from A to Z.

  • Look at the wonderful slidedeck on Slideshare
  • Have a look at the Flickr photos
  • Have a look at the Bookmarks

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MIT Media Lab Human Dynamics Group, Howard Rheingold (one of the first ever “internet”-books i ever bought,…, Barbarian Blog.

Yummy, Yummy. This is great stuff for a Sunday afternoon. So inspiring. Delicious 😉

This way, i discovered the FANTASTIC Web 2.0 Expo speech of Douglas Rushkoff about Radical Abundance.

It is a 15 min video, and worth every minute:

Not sure if the video embed worked, so in any case you can find it here by clicking the below image.

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Some mind-blowing quotes (in 140 characters ;-):

  • The operating system for money is obsolete…
  • Abundance based currencies and monopoly based currencies…
  • Central Bank Monarch imprinted currencies are scarcity based currencies…
  • The money we use today was created so that rich people to stay rich by being rich (and lending) rather than doing anything…

 

google-coin

  • Our economy is based on the growth of interest
  • The people lending money get richer, the people creating value are getting poorer
  • But, what happens if you get something that’s abundant ? That you can’t make scarce.
  • The computers and networks change the “centrality” of value creation
  • You are now able to exchange value directly between one another rather than through a centralized currency
  • Optimize human beings to technology
  • Technology is more compatible with the values of efficiency than with all the other human values
  • Now you’re open and free to Google-Ads
  • Web³ will be won by the power of those who can index and aggregate. Is that what we want ?
  • Open Source and Crowdsourcing are not the same things
  • This notion of “free” leads to a society of copying, to no creativity, to no originality, to DJ’ing of culture
  • The abundance of genuinely creative output is declining
  • What we need is the development of a digital culture that respects the labor of individuals
  • What we need is the creation of new modes of currency based on abundance rather than scarcity.
  • I am talking about the original PayPal dream before banks asked them to be regulated like… banks
  • The next BIG thing are from people who will create genuine alternative electronic currencies and P2P exchange that do not involve cash.
  • I am talking about primitive local currencies such as Timebanks, Itex, Superfluid’s Quids
  • Cash has already lost its utility value, as it has been sucked out into investment capital, in the speculative marketplace
  • The only real competition against a Google universe (and their ideas of openness – see last weeks Google Blog post about openness btw) would be peer to peer exchange
  • We are not suffering from an abundance of creativity, just from an abundance of productivity, efficiency and openness.
  • If Web² leads to aggregation and indexers, then genuine P2P will lead to bottom-up value creation.
  • The next era is not about scaling-up anymore, it’s about figuring out how to exchange value, in stead of extracting value.
  • We are at a crossroads: right now we have the opportunity to optimize our systems, technologies, currencies to humans in stead of optimizing humans to them.

 

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