SIRI: your personal assistant in the cloud

Found via Scobleizer.

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Watch the video till the very end. In the last 4 minutes or so there is a demo.

In essence its a free iPhone app with a fantastic voice recognition engine, that is orchestrating API’s in the cloud.

Normal – not geek – people ask me regularly: “But Peter, what do you mean with “cloud computing” and “semantic web ?”

SIRI is a wonderful example of what’s next. If you want to have an idea what semantic web means in practice, here you go. It’s location aware, it’s self learning, has some eMe elements like profile awareness, all of this in the privacy control of the owner of the profile data.

The dream of the personal butler coming true.

Why this is important ? In the words of Robert Scoble:

Don’t get confused by the awesome voice recognition engine that figures out your speech and what you want with pretty good accuracy. No, that’s not the really cool thing, although Microsoft and other companies have been working on natural language search for many years now and have been failing to come up with anything as useful as Siri.

No, the real secret sauce and huge impact on the future of the web is in the back end of this thing. A few months back the engineers at Siri gave me a secret look at how they stitch the APIs into the system. They’ve built a GUI that helps them hook up the APIs from, say, a new source like Foursquare, into the language recognition engine.

And listen to the two founders on how the back-end of this thing is working, and the other cool stuff they have in mind.

And now start thinking on what you could do with this in financial services:

  • Give me the best loan for car so and so
  • I want to buy this piece of art and need a credit line
  • Find me the cheapest routing for USD payment with cut-off time x
  • Get me to …

Would be very curious of guys like Richard Branson of Virgin Bank start to play with this. Or Sean Park with his view on software components in the cloud. How does this change our thinking on building an AppStore for Financial Services ?

I don’t have an iPhone (yet). But i know super-geeks Nick and PeterH have one. Nick, can you test this one, and let me know your candid feedback ?

Check out www.siri.com

 

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Google’s 90 days planning

When i was attending Le Web in Paris in December 2009, i attended one of the Google sessions.

To the question “what is your roadmap”, the Google speaker answered:

 

“As you probably know

we do not use

any roadmaps anymore”

 

Just last week, i found this interesting blog from Don Dodge on how Google sets goals and measures success. Yep, that’s the same guy that wrote that article on Failure is not an Option, and that i reproduced and commented on my blog here.

Don knows what he talks about. Like me, he was at Microsoft, and if there is one thing that you learn at Microsoft is to work with numbers and living through the “rhythm of the business”. When i was there, you had in essence YEARLY planning sessions, complemented with mid-year reviews. It’s way more complex than that with lots of consultations back to the field, but for this moment remember one-year plan and mid-year reviews.

Some countries (Russia, China, etc) go through much longer planning cycles. Who does not remember the Russian 5-years plans and strategies ?

Some corporations still apply 5 year strategies, especially companies of a co-operative nature. 5-year plans with yearly operating plans.

Here comes Google: 90-days plans ! It’s not only about the timing, it’s also about the aggressively setting the objectives.

OKRs are Objectives and Key Results. I submitted my Q1 OKRs with what I thought were aggressive yet achievable goals. Not good enough. My manager explained that we needed to set stretch goals that seemed impossible to fully achieve. Hmmm…I said “This is just a 90 day window and we can predict with reasonable accuracy what is achievable. Why set unrealistic goals?” Because you can’t achieve amazing results by setting modest targets. We want amazing results.

We want to tackle the impossible.

 

Don is then adding some meat to the Failure is not an Option discussion.

“Taking great risks, pushing innovation, and striving to achieve the impossible will never happen at companies like that have a culture of FNAO”

Don has also some words on rewarding success at Google:

Financial rewards are significant, but they are not the primary motivator. Working with the best people in the world and achieving greatness is the ultimate reward.

At the next strategy meeting, ask yourself:

  • “do we have the very very best people on board to achieving greatness and innovation ?”
  • “do we have the very best people on our leadership and executive committees to celebrate experiment and innovation?”

A lot of companies have every day discussions and big statements that innovation is important and about how innovative we should become. A lot of it is theory.

The only reality check is when you actually “ship” something innovative.

Ask yourself: “What is the last time we shipped something innovative that added substantial NEW value to our customers?”

I have tried to input some “sharper” vocabulary like “radical” innovation vs. “incremental” innovation into numerous consultation rounds. Same about innovating in “the Core” and “Beyond the Core”.

It is surprising to see how through these consultation/review process all the sharpness gets deleted, to end up with something very grey. The “best” argument i have heard recently was “you bring too much new terminology into the company, you have to express your ideas in a language they understand”.

  • I am convinced leadership IS open for this new vocabulary. It just gets filtered out before it reaches them.
  • I am convinced that the age of consensus is over.

I have not given up, on the contrary. I am becoming more vocal, beyond the “resistance” that one has to play the blueprint, that one has to remain invisible and behave.

You need more polarized discussions, and dare to go for the ideas that cause this polarization.

Don’t go for the obvious, go for the impossible.

I was quite proud that in my recent 360° review my polarization was seen as something negative. It encourages me that i am on the right track.(see also Guy Kawasaki’s speech at Sibos 2009).

  • I have a strong opinion that you can NOT innovate without polarizing
  • I have a strong opinion that you have to bring in new young blood
  • I have a strong opinion that innovating also includes bringing a new culture of “celebrate failure and experiment”.
  • I have a strong opinion that we have to explore the edges of our natural eco-system
  • And that innovation comes with a new vocabulary.

Innovation is about agility. By making decisions fast. By planning 90 days ahead not 5 years. By daring to take risks and celebrate the experiment.

It’s about radical innovation. It’s about polarizing. It’s about strong language. It’s about kicking ass.

Innovation is about following your own daemon (or “genius” as Seth Godin calls it) and about breaking through the resistance of “behaving normally”

Body Part Maker

In the current economic climate, one restructuring follows the other. In my country there are some notable examples like AB Inbev, Opel (GM) Antwerp, HP, etc.

At the time of writing this post, the counter of lost jobs in Belgium since January 2009 stood at

 

38,296

 

lost jobs

 

And this is “only” from structured and collective redundancies. The following table comes from quality newspaper De Standaard. The visualization also represents what sectors “contribute” most to these redundancies.

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It’s therefore “normal” that i see/meet/mail more and more friends and (now ex-) colleagues being hit by the recession, crisis, or whatever you prefer to call the current economic climate and resulting restructuring or transformation programs. It happens everywhere. Except at the one employer i ever had that still today shows double digit growth.

However, some of these friends were living in Golden Cages for years but were bored to hell. The shame is that they let this happen over them. Others indulged all sorts of manipulations, political maneuvers, and other techniques that did not take them for full or were just ignoring them and their ideas. Others just had the courage of sticking out there neck, but not being appreciated by the blueprint and/or differing too much with the “normal way of doing things here”.

Indeed, it seems recurring many companies that diversity in thoughts is not always welcome, despite all the window dressing about values etc. That is of course a pity, because this diversity in thoughts and ideas is fundamental to being innovative.

And it happens everywhere. Except at that one record retailer. They seem to be some kind of Tribe. Have always been since the 60’ies, with self-development programs and alike. They also continuously innovate. With green IT and own windmills etc already 10 years ago. “Cradle-To-Cradle – Remaking the Way We Make Things” applied before the book was written.

 

So it’s all about sustainability, made possible through R&D and Innovation in new sciences and technologies. And being part of a tribe that has innovation in its DNA. See also later in this post when we discuss the jobs and trends of the future: science and technology are at the heart of the sustainable development debate.

However, if you’re not part of such a tribe, and you get fired where you were bored, then there is light at the end of the tunnel. Getting fired could really be a fresh start of your professional life, although somebody else made the decision for you.

Have a read at “The Living Dead: Switched Off, Zoned Out – The Shocking Thruth about Office Life” by David Bolchover.

Joe read the book and here is his review:

This book is about – the millions of talented and bored to tears people rotting away in large offices, completely disconnected, disenchanted, disengaged, shuffling papers away, staring at screens, writing memos and Powerpoints, sitting in meetings deliberating in jargon that means nothing, and generating serious pretend-work….

and how our world and organizations have made this a taboo topic, refuse to recognize its existence and aggravate this problem through inadequate structure and processes (specialized business jargon, office politics, hierarchy, etc).

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This is one of the most blunt books I’ve ever read – a Dilbert with the sharp facts substantiated! And you will not find one business jargon word that can qualify for a b-sh**t bingo in there.

The most interesting part is that the book is written already 5 years ago – and looking at Peter Van’s blog and the book gives a clear indication of a very alarming trend. Not for the weak-hearted! Contains some seriously ego-busting words on our Great Leaders ( the big companies CEOs) and Even Greater Gurus (the Management book writers).

What would you do if you got fired ? What would be the one thing that you would like to do for free for the next 10 years ?

 

Could give you a real good indication

of where your true

passion and purpose is.

 

But where to look first ? The report FastFuture.com report “The Shape of Jobs to Come” (Final Version January 2010, you can download the PDF here) would be a good starting point.

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The report lists the 100 most likely jobs to emerge and be successful by 2030. Some of these jobs will already see the light as soon as this year 2010.

And if you have the luxury to take first take a couple of months sabbatical, then the report has in Appendix-3 an excellent time-line on what will happen when, what skills you need to master by when, and what the most probable and most looked after jobs of the future may be.

The outcome may be that you may want to follow some course on NIBC convergence technologies. (NIBC = nanotechnology-biotechnology-information technology-cognitive science) or to study Chinese, Spanish and Portuguese if you want to mean anything in the economies of growth of 2015.

Some extracts with – as usual – some personal comments.

For the longer term, the centrality of science and technology in helping to tackle the most pressing planetary challenges from poverty to clean water, environment to human health, climate change to energy supply and housing to transport are ensuring that science and technology are at the heart of the sustainable development debate

Finally they are expected to help us survive and thrive in the cyber world, whether through legal protection, counseling or management of our virtual data and ‘personal brand image‘. As a result, the survey suggests that many of these roles will be popular, well-rewarded and aspirational.

The ten key patterns of change identified in the report are:

1. Demographic Shifts

2. Economic Turbulence

3. Politics Gets Complex

4. Business 3.0 – An Expanding Agenda

5. Science and Technology go Mainstream

6. Generational Crossroads

7. Rethinking Talent, Education and Training

8. Global Expansion of Electronic Media

9. A Society in Transition

0. Natural Resource Challenges

 

Looks like the list we suggested for our Think Tank on Long Term Future 😉

Under “economic turbulence, we find:

Further economic turbulence and potential downturns between 2010 – 2020, followed by a more stable period to 2030 as excessive risks have been removed from the financial markets and most economies have repaired their finances

Out of the list of 100 future jobs, i personally liked very much: the body part maker, the teleportation specialist, the currency designer, the non-military defense specialist, the director of responsible investments, the mind reading specialist,

Take the Body Part Maker (possible emergence as a profession: 2020, that’s only 10 years from now !):

Due to the huge advances being made in bio-tissues, robotics and plastics, the creation of high performing body parts – from organs to limbs – will soon be possible, requiring body part makers, body part stores and body part repair shops.

While a typical organ such as a liver or kidney might be grown, other parts such as an arm would involve the complex integration of a nano-engineered skeleton, high performance robotic joints, fibre-optic nerves, artificially grown skin, synthetic flesh and muscles.

Or the Memory Augmentation Surgeon (emerging profession in 2030). It really reads like Ray Kurzweil’s “The Singularity is Near” (book written in 2005 !)

This is a new category of surgeons whose role is to add extra memory to people who want to increase their memory capacity. A key service would be helping those who have literally been overloaded with information in the course of their life and simply can no longer take on any more data – thus leading to

 

sensory shutdown

 

Although the job descriptions are somewhat funny and even “cute”, the real value of the report is in its Appendices: they hide a wealth of trends for 2030.

Truly amazing. If only 10% of this becomes true, the world in 2030 will look quite different from 2010. Especially Appendix-2 is a summary of all things you should be aware of as 2015 approaches. Appendix-3 shows a very comprehensive timeline per trend.

It is in these Appendices that you can learn for example about Generational Cross-Roads:

The challenge for employers will be to create an environment where each group can feel valued and be effective. Indeed, a Randstad USA survey found that 51% of baby boomers and 66% of the generation that preceded them reported having little to no interaction with colleagues from Generation Y.

What is your company doing to get these young generations

deeply into your workforce’s DNA ?

And about Society in Transition:

Higher ethical standards and a sense of the greater good are two of these evolving trends. Increasing expectations are concurrent with a decline in trust of key institutions.

“Higher ethical standards…”  See also my previous blog post on Ethical Re-Boot.

About Evolving Technological Ecosystem, the appendices reveal that:

Handheld devices expected to become the control centre of a rapidly expanding personal ecosystem – where projection / pullout screens and keyboards could accelerate laptop replacement. Key enablers include augmented reality, intuitive interfaces, semantic computing and the increasing embedding of intelligence in a range of devices – often known as ambient intelligence or IP Everywhere.

What is your company doing to get these technologies

deeply into your innovation DNA ?

And about Quantum Cryptography that:

In “traditional cryptography” the data itself is encrypted using complicated mathematical functions. In “quantum encrypted communications”, a key is sent by beaming a string of photons, representing a code, from the source to the target. If it gets to the other end and matches what the target expects, then the data gets unencrypted. The Guardian notes that if anyone tries to intercept or break it, thanks to the laws of quantum physics, the mere act of observing the stream of photons changes it – and so it fails

If you company is doing something related to internet security

your strategy for the next 5-10 years

should have some bullets and focus on this.

 

And it is not always about throwing another GUI at your application. Have a look at this article that suggest that Mind and Square are NOT innovative and the true meaning of innovation in financial services lies in the plumbing, not the UI.

Remember my discourse about Innovation at the Core vs. Innovation beyond the Core ?

And then there is a section on R&D and Innovation trends. Most countries and regions seem to invest more in Innovation:

R&D Takes Centre Stage: Germany is investing EUR900M by 2010 to fund R&D projects commissioned by medium-sized business and EUR65M to expand and develop research infrastructure. Norway is set to increase its Research and Innovation Fund capital by EUR685M and create over 200 new research positions each with EUR90,000 funding. France is committing EUR731M in 2009-10 to refurbish universities and research institutions. China’s 10Tn Yuan 2009-11stimulus package includes major investments in science and technology, including "key research projects related to enlarging the domestic market.‖ (University World News).

And where is Flanders ? The Flemish Government decided to REDUCE the budgets for Innovation and R&D for the next couple of years ! And some companies plan to do the same in reaction to the economic climate.

 

Reducing your innovation budgets

means the beginning of the end

It means that you don’t believe

in the future

of your region, company or project.

 

Calling in a bus of consultants to tell you how to innovate will not work. First check out How real your Innovation is. And start from there. Especially if your company has a culture of incremental innovation.

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We have to invest now. As mentioned before, i believe this requires a private (non-public) initiative. Many public – government driven – initiatives seem to lead to lots of consensus and compromise, often leading to a watered down vision, or no vision at all.

I was – and still am – hoping that our Think Tank on Long Term future can kick-start this private process.

Let’s also watch-out for the Belgian Presidency of the EU for the second half of 2010. I heard they bring on board some really smart people that can make the difference. Hopefully we get in the news because we really could make that difference, rather than through scandals about drunk MP’s.

If not, we may have to start imagining a miserable future in 2030 where we will be feeling like in 2010 without Internet (kicked into our lives around 1995 for most of us).

So, if you are/get fired, the next best thing to do is probably to look into the direction of your purpose and to surround you by the people of the right tribe. Those that make you live longer not shorter. Those that truly bind not seek conflict. Those that want you to succeed, not fail. Those that are capable of saying yes, and have not been trained to find the “no”.

For further inspiration about being mentally healthy and finding the right tribe, have a look at this TED talk by Dan Buettner on “How to live to be 100+”. With thanks to the friends in Iceland for spotting this one.

Or you may just not even make it to 2030 !

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Cubicle 3B23: Our company is infected !

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This week, our small innovation team got the opportunity to design and animate the department’s “All Hands”. In stead of doing the boring “we-tell-you-and-you-listen death by PowerPoint” session, we split the group in 8 break-out sessions. Each team was randomly selected, and the managers were NOT allowed to lead the discussion.

Each team had 45 min to come up with a 5 minute pitch of one of the 2010 priorities of the department. As if they would have to sell that opportunity/idea to a Venture Capitalist. A bit like a short version of the Innotribe Labs at Sibos last year.

Before this meeting, some managers were skeptical whether all folks would be able to fully participate, contribute and let their creative juices flow.

But – as you all know – creativity is a bug that is implanted from birth in every human being. And getting back to this feeling of “playfulness” is oh so important and enjoyable.

There is playfulness and there is purity.

It’s the purity of my 4 old year daughter. Full of energy, creativity and fantasy and anything is possible.

It’s the purity of your true self. If we can tap into that energy, unbelievable things happen.

It’s all about passion and drive, and what motivates us

“Drive” is btw the title of Daniel Pink’s latest book.

 

 

It’s about “the surprising truth about what motivates us”. And Daniel Pink explains it’s NOT measurement, KPI’s, bonuses, perks, etc. It’s about belief and being believed. And knowing that management does never doubt people’s abilities.

So, we got 8 idea pitches of 5 minutes followed by a Q&A of 2 minutes by the audience (not by the managers). I can assure you, i saw a lot of fun and smiling faces, and people getting energized.

And it is something very infectious.

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The day after, I got a chat from another Cubicle on the other floor:

It feels good to be able to think out of the box. Really refreshing ! If you guys succeed in changing only a little but the “sub-culture” of the company, and wake up gently the people from their winter-sleep, that alone would be a big success ! And that will be needed, if we want to keep our company relevant on the long term.

Yes, this is about passion. Yes, this is about enthusiasm. Combined with purity, this is a very contagious, irresistible cocktail.

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This is not new. It’s off all ages. It works for young and older humans. Have a look at this TED Talk from November 2009 TED India, just posted on the TED web-site. Kiran Bir Sethi from the Riverside schools explains how contagious the “i can” bug is.

 

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It’s about children taking charge of their own destiny.

 

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Its about

 

being aware and feeling the change

 

enable to be changed

 

empower and lead the change

 

leading by being

 

At the end of the TED Talk you see how children teach their parents to read and write. In professional life this is called

 

reverse mentorship

 

All this is VERY relevant to Innovation and how “real” your company is about innovation. You need to inject the purity of young people. New blood. Let them rethink the strategy for the next 5 years. And then take it to the next step. And let those young people reverse mentor the older generation.

Next time check out the average age of your employees. And ask yourself the question: do we have the open mind, open heart, and playfulness to indeed radically innovate this company ?

  • It’s about maturing from the stage where “the teacher told me” to “i can lead this myself”
  • It’s about not waiting anymore and following your own compass.

Like Joe told me after the meeting:

 

“I am not waiting anymore

 

to be called”

 

m01_16895561

 

When are you going to wake up and recognize your full potential ? Your potential, your team’s potential, your company’s potential ?

When will you start protesting, because you know your company sits on a goldmine, and every day that passes, it gets suffocated in end-less political debates with many off-sites leading to no conclusions.

How much longer are you going to waste your time ?

How much longer are you going to take this ?

Open your hearts and minds to the purity of the children and go ! Who will follow ?

Are you ready ?

 

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If  not now, then when ?

 

If not us, then who ?

 

The bug has landed. It has infected our company and the infection spreads.

Big time, i believe this time

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Idea Killer #30

At the end of my post “How real is your innovation”, i added a list of 29 typical idea killers that should be eradicated from a company culture claiming to be innovative.

f11_19845979

A couple of days ago, i came across #30:

 

“And what are your metrics ?”

 

Those Idea Killers really cut-out the last bit of creative juice and energy from the poor guy daring to stick out his neck and coming up with a new idea.

It’s now a real coincidence – really, this was not planned and is pure synchronicity – that Adam Hartung from The Phoenix Principle posts a blog item called Overcoming metrics to grow – Motorola, Xerox, Kodak, Six Sigma, TQM, Lean.

You can read the full article for yourself, but as usual i will select some salient points:

Measurements are good control tools.  Measurements can help force a focus on short term improvements.  But measurements, and the concomitant focus,reduces an organization’s ability to look laterally

They lose sight of information from lost customers, from small customers, from fringe customers and fringe competitors 

Measurement often leads to obsession, and a

 

deepening of

Defend & Extend behavior 

 

Regular readers of my blog will have noticed my preference for radical innovation and innovation beyond the core.

Measurements are created when a business is doing well.  In the Rapids.  Like Kodak during the 1960s and Xerox in the 1970s. 

Measurements are structural Lock-ins that help "institutionalize" the behavior which makes the Success Formula operate most effectively

And they help growth

 

But they do nothing for

recognizing a market shift, and

when new technology comes

along they stand in the way 

 

That’s why a powerful Six Sigma or Total Quality Management (TQM) or Lean Manufacturing project can help reduce costs short term, but become an enormous barrier to innovation over time when markets shift. These institutionalized efforts keep people doing what they measure, even if it doesn’t really add much incremental value any longer.

To overcome measurement Lock-ins we all have to use scenario planning.  Scenarios can help us see that in a future marketplace, a changed marketplace, measuring what we’ve been doing won’t aid success. 

And even more so if the organization is not capable of keeping itself honest in measuring what his has been doing and/or recognizing past failures. If that would happen, the whole exercise of looking back into the past is just futile and a marketing exercise. Not an honest assessment.

ist1_3721281-frustration-and-denial

And because we don’t yet know what the future market will really look like, we can’t just swap out existing metrics for something different

As we proceed to do new things, in White Space, it’s about learning what the right metrics are – about getting into the growth Rapids – before we tie ourselves up in metrics.

 

I have a question for you:

In the weeks to come, our Innovation Team goes (like any other department) will go through a Lean exercise ? I am really interested in maximizing the knowledge of the Lean Navigators and to make the best out of it.

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So, to help my team’s preparation for Lean, I have the following questions:

  • Who has experience with Lean and Innovation ?
  • How can Lean help us delivering better Innovation ?
  • How can we avoid that Lean will become a barrier to innovation

Thanks in advance for sharing your experiences.

How real is your Innovation ?

I have been reading quite a lot on innovation lately. Books and blogs. But it looks to me that there is too much theory and too less practice.

I have read about many ideas to organize innovation, to do scouting, idea management, incubation, internal/external challenges, brand recognition programs. Grand theories about innovation in the core or beyond the core, or about innovation TO the core. About cultural change. About leadership and executive sponsorship.

All these are important components of a company wide Innovation Program, but all this ignores something very fundamental.

Does your company REALLY want to innovate ?

It’s more than wanting.

You must LOVE innovation

 

As mentioned elsewhere on my blog, i have something with “stage”. Well, maybe you do not know, but it just happens that Flanders is the host of the worldwide leader of stage-builders. The company is called STAGECO. They build the stages for U2, The Rolling Stones, Rock-Werchter, etc, etc. Oh boy, those guys are passionate about what they are doing ! So, i went to their site and look what i found:

image

 

The keyword is “loves”

Just this week, i stumbled upon this book from Jeanne Bliss.

I love you more than my dog

The book is a bit off-topic with respect to innovation “pur-sang”, but ask yourself the question:

 

“Do you love innovation

more than your dog ?”

 

And love is about a relationship. In my previous life at Microsoft, we once had a consultant Max McKeowen. At that time we were discussing “Love/Hate Relationships” with customers. How did it come that people love Apple and hate Microsoft ? It ended up in a very interesting write-up and in the end a company wide program to create these Love-relationships with customers.

So, i went back to that write-up, and there was something about

 

 HOT or NOT

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Imagine the same HOT or NOT questions about your Innovation.

 

Is your Innovation HOT ?

 

I also suggest that we all turn-on our bullshit-detector. To find out what Guy Kawasaki calls the “Bull Shiitake” of your Innovation Programs.

 

Guy Kawasaki

 

Such a detector comes really cheap. Every human with some basic intelligence has it just built-in. In essence, your need a reality check-out your love for innovation

So, ask yourself the question:

“Does my company LOVE innovation ?”

 

So, ask yourself:

“are we really shooting for the innovation that Guy Kawasaki had in mind at Sibos 2009 when he spoke about “Jumping the next curve” ?

 

So, ask yourself what you did with

“Don’t let the Bozo’s grind you down”

 

I am also a big believer of “Radical Innovation” as described in Rowan Gibson’s book “Innovation to the Core.

Radical Innovation is not the same as “Risky” Innovation. By Rowan’s definition, an idea is truly radical if it passes one or more of the following three tests:

  • Does it have the power to dramatically reset customer expectations and behaviors?
  • Does it have the power to change the basis for competitive advantage?
  • Does it have the power to change industry economics?

If an idea does not meet the test of being truly radical, it is not going to have very much impact on either the top line or the bottom line. It still may be something that is perfectly worthwhile to do, but it’s unlikely to make much of a difference to revenue growth.

For many executives, the word radical is too, well . . . radical. It makes them feel nervous and uncomfortable. Sometimes they feel more comfortable with “Impactful” rather than “Radical” Innovation.

This is very much related to the thinking of Mark Raison from Yellow Ideas. I already mentioned Mark in my previous blog on Google and Finance 2.0 when i wrote:

especially the implicit push for extreme – even “impossible” innovation. Last week, i was attending the 11th European Conference on Creativity and Innovation. One of the keynotes came from Mark Raison, titled “The Power of Impossible”

The Power Of Impossible By Mark Raison Yellow Ideas Eaci Ecci Creativity Congress 29 10 09

View more presentations from mark.raison.

One of his slides really summarizes this to it’s essence:

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So if you’re really serious about innovation, here is a checklist of do’s and don’ts (non exhaustive list 😉

 

Here are some good recipes for failure

– Don’t recognize your failures of the past

– Never invite your innovation guys to the company’s leadership off-sites

– Do invite external consultants who will say what you like and ideally repeat what you’ve been hearing about innovation the last 5 years. Everybody will feel proud on how much (old) innovation thinking is going on.

– Make sure that you always insert at least one of your most conservative guys from the past in any of your innovation strategy teams to ensure there are enough brakes on innovative thinking

– Focus your innovation on incremental changes

– Make sure that you “detach” your innovation resources to help supporting this year’s business priorities

– Ask your innovation resources to help selling.

And here are some suggestions for “real” success

– Keep yourself honest. Make sure you feel 100% ok when telling your innovation story to yourself. Try it: talk to yourself in the mirror. I hope you don’t fool yourself.

– If you are serious about innovation, be bloody serious about it: put at least the same budget and resources as for your Six Sigma, Quality, or other Efficiency programs.

– Make sure that your innovation efforts are exclusively and rigorously focused on radical innovation. All the rest is just window dressing and peace of mind and “peace of board”.

– Have a monthly 1/2 day quality time slot with your full Executive Team ànd your full Innovation Team to discuss and progress your Innovation program.

– Hire lots young people. Let them incubate and propose radical innovation. With some exceptions, innovation will NOT come from the 40+ years old.

– Build an Innovation-Force of young (< 35 years) high potentials (HIPO’s)

– Make sure that your HIPO Innovators have a seat on ALL your decision bodies and committees.

– Have an HR program that focuses on building the creative and innovative skills in your company. Consider setting-up an Innovation University together with other innovators from within or outside your industry.

– Have innovation exchange programs of your HIPOs with other companies.

– Protect innovators in your company. And be VERY vocal about this protection. And do something with the appraisal of those who have the courage to stick out their neck.

– Create the annual “stick-out-your-neck” Award. With a hefty monetary prize attached to it.

– Celebrate Innovation Achievements

– I already pointed at the key role of HR on this. See Emotional Zombies and HR and Innovation and Brand, Workforce and Innovation.

And last but not least, forbid any of the following 29 Idea Killers to be used to challenge any idea in your company:

Innovation_killers

Keep yourself honest. Look in your mirror, and ask yourself “How real is our Innovation ?”

Sean Park’s Sixth Paradigm

As preparation of 2010, i very strongly recommend to get familiar with Sean Park’s The Sixth Paradigm post of 28 Dec 2009.

I am a big fan of Sean and his site the Park Paradigm. He was the guy who made the famous AmazonBay2015 video.

image

That was 2006.

Since a couple of days the video of his Oct 2009 presentation at Amsterdam eComm Europe is available on his post above and also the Prezi presentation is here.

The video of his presentation is 20 min. It’s worth your time.

Two extracts of this presentation should get your attention, and incentivize you to read on:

– What is the difference between a bank and a telecom company really ?

– The difference between bank messaging and telcos is disappearing.

image

 

image

I believe this presentation is VERY VERY relevant to financial services and concepts such a marketplaces for financial services.

This presentation gives you an absolute macro-evolution view on why this is a bound to be happen, and why the inherent structures of our current – usually vertical integrated – behemoth companies will struggle very hard to get their arms around this if they even ever succeed it spotting this as a HUGE opportunity.

 

The essence of the story is that those

vertically integrated companies

will be replaced/challenged

by horizontally connected entities

offering themselves

to the marketplace

via APIs

 

The innovation will happen

at the edges of the marketplace.

The marketplace is not even

innovative anymore.

It’s an essential piece of

the plumbing.

A lot of Sean’s thinking is based on the work of Carlota Perez and her book “Technological Revolutions and Financial Capital: The Dynamics of Bubbles and Golden Ages”

Professor Carlota Perez is a Venezuelan scholar and expert on technology and socio-economic development most famous for her concept of Techno-Economic Paradigm Shifts and her theory of great surges, a further development of the Kondratieff waves.

Carlota Perez Recurring Phases

 

Carlota Perez the 5 previous paradigms

Courtesy The Park Paradigm & Carlota Perez book.

 

Sean Park’s claim is that we are  now getting into the 6th paradigm, and this is also a switching point between 2 phases.

 

image

 

Sean Park believes the drivers will be 3-fold:

1) Cloud computing, with EVERYTHING as a Service

2) Exchange Ubiquity. The marketplace as plumbing, i would call this

3) Digitization

The last one “Digitization” seems “obvious”, unless you push this to the limits, as Sean Park does:

 

image

 

He takes the example of ISBN numbers as one of the success factors of Amazon’s book shop. Sure, there is big logistical tail to the book shop, the the core of the Amazon model is digitized, i.e the ISBN is just an identifier, linked to plenty of content and metadata, that can be accessed by an eco-system through APIs.

Where it even becomes more interesting, is where Sean mixes this up with theories of complex adaptive systems. It’s basically saying that

 

those horizontally integrated value chains

are chains of nearly decomposable services

And please read this in the context of nearly decomposable

financial services

 

And (traditional) vertically integrated companies (offering financial services) will not be able to compete successfully in rate of adaptation and fitness with these horizontally integrated “engines” or “eco-systems”.

 

image

 

Sean asks the question:

Where is the AppStore for Financial Services ?

here is the digital platform + API’s for the financial industry ?

Where are the decomposable financial services that can thrive on such marketplace ?

 

image

 

Sean has some other great disruptive statements. Like this one:

 

image

 

Its about the shift

 

from

image   To

image

 

It looks like Sean’s company is looking to invest in companies that understand how to build and offer these decomposable services.

 

But who should invest in the marketplace,

the plumbing,

the “dumb” but highly secure pipes

for the financial industry ?

 

We could let every Bank behemoth have it’s chance at it. That may be great for lock in. But in the long term, we will need something that is highly interoperable.

 

With interoperability

built-in

into the DNA

of this Digital Platform.

 

That is run as a service for the community. And to be the “invisible engine” for financial services cloud computing.

Invisible Engines: How Software Platforms Drive Innovation and Transform Industries

 

It’s only a very personal opinion, but i believe SWIFT is quite uniquely positioned to play this role.

 

Print

 

We are already in full prep for our 2010 SWIFT Innovation activities. It should be obvious from the above that we have Sean Park on our list of speakers to be contacted for our Innotribe event series, and who know at Sibos 2010 in Amsterdam ?

HR and Innovation

In my previous blog “Brand, Workforce and Innovation”, i started making a case for a leadership role for HR in Innovation.

I wrote:

I’d love to see more HR in a true leadership role. Leadership as opposite to management in its narrow definition of executing a course set out by somebody else. See also below the very important message about the role for HR in creating the eminence of our workforce.

Checkout my previous post on what is meant with “eminence of our workforce”.

Rowan-blue-background124

I would like to mix this with some thoughts from Rowan Gibson recently on Blogging Innovation. His full posting can be found here but i will explore some key findings below. Rowan Gibson is the author of “Innovation to the Core”.

UPDATE: what a co-incidence. Just today, Rowan Gibson did a new post in essence giving a one-page summary of his book. Here is the link to “Do you have a Corporate Innovation System?”

 

Innovation to the core” is about putting

radical innovation in the core of

your organization 

 

and is not to be confused with the discussing

Innovation in the core or beyond the core

of your product portfolio

UPDATE: “Beyond the Core” is a book by Chris Zook, and is based on the principle of adjacencies. It seems to be the bible for anybody not wanting to do anything beyond the core. It dates back from begin 2005, and is in my opinion completely outdated as a guide for innovation.

Rowan says in his blog:

In essence, that means developing a particular mix of resources, processes and values that makes it hard for rivals to match what the company does.

This has to do – amongst others – to create this eminence in the work-force.

But it is much more.

Lastly, i was attending one of our company meetings, and our CEO was doing a pitch on the focus of innovation in 2010. Great to have your CEO on board to get innovation rolling ! Really, it makes a big difference. But at the same time, the company runs a 2-year lean-program to build greater efficiencies in the company processes.

In French, we call this “Le grand écart”.

kim

It’s difficult, but not impossible if you’re fit and trained.

People do not understand this, cannot digest, don’t see the big picture, as the efficiency programs are much closer to their daily lives and – most of all – their jobs.

You could see the glaze in the eyes of some folks when we were talking innovation after having explained the lean-part.

 

As long as we do not succeed as positioning innovation as “buying our future”, as essential to building the greatest workforce on earth and giving the people the possibility of being part of that – with reward mechanisms – we won’t succeed in those apparent conflicting objectives.

 

Rowan Gibson goes on:

Making innovation a systemic organizational capability is a complex and multifaceted challenge. It simply cannot be solved with some Band-Aid or silver bullet. Instead, it requires deep and enduring changes to leadership focus, performance metrics, organization charts, management processes, IT systems, training programs, incentive and reward structures, cultural environment and values.

It’s not “good enough” to have your CEO on board. You need the full buy-in of your full Executive Committee, and – in a more complex co-operative organization like SWIFT – the buy-in of your Members, represented by the Board. We still have a lot of work to do, but i believe we are getting there. Innovation is now getting at the agenda of those deciding constituencies.

What i have not yet seen is a focus on how HR can help and be instrumental for innovation.

What companies need is not merely a pro-innovation mindset, or better brainstorming techniques, or "hot teams". It’s about making innovation a new organizational way of life; something that permeates everything a company does, in every corner of its business, every single day. It’s about infusing the entire lifeblood of an organization with the tools, skills, methods and processes of radical innovation. That’s the true imperative for rethinking the role of Human Resources. As soon as we recognize the strategic value and the immense organizational transition that’s involved in building a corporate-wide innovation capability, HR automatically moves to center stage.

And what would be the role of HR in such an Innovation context ?

Who else but HR leaders would be capable of turning a company’s strategic intent with regard to innovation into tangible everyday action? Who else could make the necessary changes to executive roles and goals, political infrastructures, recruitment strategy, broad-based training, performance appraisals, awards and incentives, employee contribution and commitment, value systems, and so on? Who else could build and foster the cultural and constitutional conditions – such as a discretionary time allowance for innovation projects, maximum diversity in the composition of innovation teams, and rampant connection and conversation across the organization – that serve as catalysts for breakthrough innovation? Who else could ensure that each employee understands the link between his or her own performance (as well as compensation) and the attainment of the company’s innovation strategy?

In short, who else but HR

leaders could create a company

where everyone, everywhere,

is responsible for innovation

every day whether as an

innovator, mentor, manager, or

team member?

 

I have become a big believer that companies need an innovation system where

 

everybody in the company

becomes an innovator

 

It’s almost a human right of any employee in a company, i would even venture it is a moral obligation for any employee in a company to be an innovator himself. It is NOT the sole privilege of the innovation team to come up with ideas, on the contrary. See in this context my previous blog on The Holy Fire.

Rowan Gibson has a great closing in his blog post:

The sad reality is that too many CEOs overlook HR’s potential in this regard. They still think of HR solely in terms of regulatory compliance, hiring and firing, employee comfort, compensation and benefits. Notably, Jack Welch, illustrious ex-CEO of GE and arguably one of the greatest corporate leaders of our times, sees things differently. In a recent column in BusinessWeek, he writes that

 

"every CEO should elevate his

head of HR to the same stature

as the CFO."

 

Hope somebody reads this.