Cubicle 3B23: Chief Happiness Officer

There is a great comments from Joe on one of the previous Cubicle 3B23 stories. It’s too good to be hidden in the comments section.

You are a CHO; now what?

Yesterday I was asked what was my title, and got a puzzled pair of raised eyebrows when I responded that my unofficial self-adopted title and vocation in life is Chief Happiness officer… It got me thinking – what exactly is a CHO? (And no, I’m not the corporate clown that everyone likes to pick on or that is famous for telling the best jokes – even though occasionally I find myself at the receiving end of a joke… :-) )

 

Happiness officer is a very serious and heavy responsibility – a temperature meter, detecting the health of an organization, noticing the first signs of trouble and trying to heal them. It is like the shaman of a tribe, the healer or the local witch.

A healthy organization is one that not just functions and produces but is energized, gives a feeling of belonging and meaning to all the people that make it. A happy organization is made of happy balanced people – happy not in the sense of joking around all the time, but in the sense of having a deep feeling of satisfaction.

It is like a healthy bee swarm. Even though the swarm is nearly a creature in its own right, with mind and memory of its own, it is made of little individual parts who influence greatly its health. The swarm is very resilient, but only if its bees are healthy. When they are not, the swarm falls apart. When all the workers leave the hive in despair, it doesn’t matter if the queen is still there and healthy. A queen alone does not make a swarm – it stars it, but does is not equal to it.

Bee doctors watch the behavior of the individual worker bees to know the health of the hive. It is the same with the Happiness officer… He watches for small tell-tale signs: more and more people who have the nagging thought that even though rationally speaking they should feel perfectly satisfied with their position in life, they are somehow not; more and more people with the uncomfortable feeling that there is something missing, a feeling which gradually grows into discomfort and distress.

And distress is a powerful force – a force that pushes you to change.

This is what the happiness officer watches for and helps – by encouragement, nudge, energy boost – helping people one by one find what makes them tick and nurturing their belief that it is worth going for.It is a fine balance between wild optimism and integrity

The ultimate success for a CHO? A company that does not need him; a company where everyone is their own CHO…

Joe – the CHO in Cubicle 3B21

Cubicle 3B23: Our company is infected !

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This week, our small innovation team got the opportunity to design and animate the department’s “All Hands”. In stead of doing the boring “we-tell-you-and-you-listen death by PowerPoint” session, we split the group in 8 break-out sessions. Each team was randomly selected, and the managers were NOT allowed to lead the discussion.

Each team had 45 min to come up with a 5 minute pitch of one of the 2010 priorities of the department. As if they would have to sell that opportunity/idea to a Venture Capitalist. A bit like a short version of the Innotribe Labs at Sibos last year.

Before this meeting, some managers were skeptical whether all folks would be able to fully participate, contribute and let their creative juices flow.

But – as you all know – creativity is a bug that is implanted from birth in every human being. And getting back to this feeling of “playfulness” is oh so important and enjoyable.

There is playfulness and there is purity.

It’s the purity of my 4 old year daughter. Full of energy, creativity and fantasy and anything is possible.

It’s the purity of your true self. If we can tap into that energy, unbelievable things happen.

It’s all about passion and drive, and what motivates us

“Drive” is btw the title of Daniel Pink’s latest book.

 

 

It’s about “the surprising truth about what motivates us”. And Daniel Pink explains it’s NOT measurement, KPI’s, bonuses, perks, etc. It’s about belief and being believed. And knowing that management does never doubt people’s abilities.

So, we got 8 idea pitches of 5 minutes followed by a Q&A of 2 minutes by the audience (not by the managers). I can assure you, i saw a lot of fun and smiling faces, and people getting energized.

And it is something very infectious.

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The day after, I got a chat from another Cubicle on the other floor:

It feels good to be able to think out of the box. Really refreshing ! If you guys succeed in changing only a little but the “sub-culture” of the company, and wake up gently the people from their winter-sleep, that alone would be a big success ! And that will be needed, if we want to keep our company relevant on the long term.

Yes, this is about passion. Yes, this is about enthusiasm. Combined with purity, this is a very contagious, irresistible cocktail.

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This is not new. It’s off all ages. It works for young and older humans. Have a look at this TED Talk from November 2009 TED India, just posted on the TED web-site. Kiran Bir Sethi from the Riverside schools explains how contagious the “i can” bug is.

 

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It’s about children taking charge of their own destiny.

 

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Its about

 

being aware and feeling the change

 

enable to be changed

 

empower and lead the change

 

leading by being

 

At the end of the TED Talk you see how children teach their parents to read and write. In professional life this is called

 

reverse mentorship

 

All this is VERY relevant to Innovation and how “real” your company is about innovation. You need to inject the purity of young people. New blood. Let them rethink the strategy for the next 5 years. And then take it to the next step. And let those young people reverse mentor the older generation.

Next time check out the average age of your employees. And ask yourself the question: do we have the open mind, open heart, and playfulness to indeed radically innovate this company ?

  • It’s about maturing from the stage where “the teacher told me” to “i can lead this myself”
  • It’s about not waiting anymore and following your own compass.

Like Joe told me after the meeting:

 

“I am not waiting anymore

 

to be called”

 

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When are you going to wake up and recognize your full potential ? Your potential, your team’s potential, your company’s potential ?

When will you start protesting, because you know your company sits on a goldmine, and every day that passes, it gets suffocated in end-less political debates with many off-sites leading to no conclusions.

How much longer are you going to waste your time ?

How much longer are you going to take this ?

Open your hearts and minds to the purity of the children and go ! Who will follow ?

Are you ready ?

 

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If  not now, then when ?

 

If not us, then who ?

 

The bug has landed. It has infected our company and the infection spreads.

Big time, i believe this time

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Ethical Re-boot

UPDATE: Cool ! It seems that my site has been blocked from Myanmar 2 hours after posting this article. Now i really feel what freedom of speech means.

UPDATE-2: added some other interesting links at the end of this post.

I fully agree with Robert Scoble that Google’s threat to withdraw from China is a world changer. A huge milestone.

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Image courtesy WSJ

I believe that – when we will look back some years from now – this move will be seen as the “tipping point” in Corporate Ethical Re-Boot.

In this post, is will share some of my personal views on the Google-China event, and some other ethical old game/new game type of events i observed recently in my country.

There is a tsunami of responses to Google’s position. Some good recent blogs on the subject can be found here: Wall Street Journal’s overview and clearing up the confusion/myths, Scoble’s push/pull article, Kara Swisher’s China’s Internet Behavior, and John Paczkowski U.S. State Department to complain article.

UPDATE-3: another interesting one is from Christopher Meyer “Why is Google doing Government’s Job ?”

Walter Wriston (CEO of Citicorp in the 1970s) , in his 1992 book The Twilight of Sovereignty, predicted that business institutions would take over many of the roles of the state. He had a front-row seat — maybe the whole front row — as private financial institutions became more powerful than every central bank in the world save the US Fed (until now, at least). Governments’ power in shaping world affairs wanes as access to information broadens. As another affirmation of this, Carne Ross, a former UK diplomat, now does business as an "Independent Diplomat," offering professional-class diplomacy to state and non-state actors.

A new thesis by Miranda Meyer of the University of Chicago (umm…yes, relation) asserts that non-sovereign organizations like Hamas and Hezbollah belong to a class of actors that have important impacts but are not recognized in the Political Science literature.

Miranda Meyer’s thinking is very much in line with Joshua Cooper Ramo’s book “The age of the unthinkable”

Back in 1993, Wriston’s subtitle was "How the Information Revolution is Transforming Our World." Indeed, 17 years on, who can doubt that it has? One of his favorite observations was that "information about money is more important than money itself." Google’s influence is a sign that information about information may be more powerful still.

I found two other blog posts remarkably interesting.

First there was Fred Destin’s blog on Communist China, the misbehaving superpower.

The global outcome of a fast-growing command economy has been the government-determined explosion of asset bubbles all over the world – not because China is growing, the cause assumed by most economists, but because the government is buying resources (and their future options) on the global market, forward for 5-20 years. The result: instant commodity asset bubbles, worldwide, and further destabilization for non-Chinese consumers of these commodities. Of course, if the Chinese play the bubbles wrong, they will lose even more as prices collapse.

Could the Chinese create a global catastrophe by commanding all of this leverage into the wrong assets at the wrong time, by deflating the value of high-IP goods, by forcing global competition against unsustainable cost bases, and destroying non-Chinese business infrastructure? Sure. In fact, this is almost a “when,” and not an “if,” question.

 

What could possibly be more

dangerous to the world than a

command economic system run

on a global scale?

 

This is one view, a bit driven by

 

FEAR

 

Fear is also coming into the picture when you see that US Government is starting to take position, with all it’s possible impact on the US-China relations, the world economy and the quite fragile balance in world peace (at least between the super-powers).

But there is also the view driven by the opposite of fear:

 

LOVE

 

Translated into hope for an ethical reveille, beautifully articulated in Umair Hague’s MUST READ post “Google, China, and the new High Ground of Advantage” and you start seeing a pattern:

But the high ground has shifted. The new high ground is an ethical edge. It’s not about having more; it’s about doing better. It’s not about protecting exports, pressuring buyers and suppliers, price discriminating against the powerless, and programming consumers to buy, buy, buy — it’s about making people, communities, and society authentically better off. It’s not about caring less — but caring more. It’s not about ruthlessness. It’s about mindfulness.

The 20th century high ground might let China build a few dozen Microsofts, Fords, and Gaps: industrial-era companies that make industrial-era stuff — and play by industrial-era rules. Yawn. We know how that story ends, because we’re living it: an economy, polity, society, and natural world in stagnation and decline. Dear Wen Jiabao: want fries with that Zombieconomy?

The only way to step past the industrial era’s zombified endgame is the new high ground, because only an ethical edge can do all the good stuff above. The old high ground was built for 20th century economics: sell more junk, earn more profit, "grow" — and then crash. An ethical edge operates at a higher economic level.

It is concerned with

what we sell,

how profits are earned, and

which authentic, human benefits "grow."

 

It’s a concept built for the economics of an interdependent world.

Ethical edge is advantage reconceived for the 21st century. It’s an institutional innovation: the institution of "advantage" rebuilt for a threadbare, fraying, global economy. It’s a radical new definition of "advantage" that blows past the stale, tired idea of competitive advantage.

For me personally, i am on the hope side, and what’s going on here is really opening the Ethical Firehose.

I have always been inspired by the work of Peter Singer, especially his books “One World” and “Writings on Ethical Life”, but had somehow lost hope due to being confronted with the sad and disappointing realities of corporate life. I guess we all got our wounds as we lived our professional lives.

Umair Hague already pointed at it: one of the cultivated behaviors in corporate life is cynicism. As i have mentioned at several occasions before, cynicism is applied by folks who have lost the ability of "opening their heart”.

The other corporate disease is “Machiavellian" behavior. I have met recently professionals who even seem to be proud of their Machiavellian “skills”.

 

I think it’s wrong, very wrong

 

I looked up in some dictionaries what Machiavellian really means.

Being or acting in accordance with the principles of government analyzed in Machiavelli’s The Prince, in which political expediency is placed above morality and the use of craft and deceit to maintain the authority and carry out the policies of a ruler is described. Characterized by subtle or unscrupulous cunning, deception, expediency, or dishonesty: He resorted to Machiavellian tactics in order to get ahead.

And in the Business Dictionary, i found:

Conduct or philosophy based on (or one who adopts) the cynical beliefs of Niccolò Machiavelli (1469-1527) whose name (in popular perception) is synonymous with deception and duplicity in management and statecraft. Born in Florence (Italy), Machiavelli was its second chancellor and (in 1531) wrote the book ‘The Prince’ that discusses ways in which the rulers of a nation state can gain and control power. Although The Prince contains some keen and practical insights into human behavior, it also displays a pessimistic view of human nature and condones opportunistic and unethical ways of manipulating people. One of its suggestions reads, "Whoever desires to found a state and give it laws, must start with assuming that all men are bad and ever ready to display their vicious nature."

It’s fundamentally about dishonesty and manipulation. It’s about trust (or the lack of it) . Would you be able to trust Machiavellians ? Do you trust your leaders if they don’t apply the basic ethical principles ?

Some shocking examples come from my own country.

Last week we had our Minister of Pensions Michel Daerden showing up drunk in Parliament. It even made BBC News. I am so proud of our leaders (hmmm. this is cynicism again).

Or our ex-prime minister Jean-Luc Dehaene whose famous arrogant answer to journalists was usually “no comments”: he is now on the board of AB Inbev as “independent” advisor. We have in Belgium an “ethical code of conduct” called the “Code Lippens”. 

The Corporate Governance Committee was established on 22 January 2004. Maurice Lippens was appointed chairman. The Committee was created at the initiative of the Banking, Finance and Insurance Commission, the Federation of Enterprises in Belgium and Euronext Brussels.The Committee issued a single reference code for listed Belgian companies. The Code is to set out principles of good governance and transparency, which will contribute to the development of companies and to the quality of their image among investors and the general public.

Guess what ? based on the information in Belgian quality newspaper De Standaard, Directors of the Board get a yearly fixed compensation of 70,000 to 80,000 EUR plus a variable compensation, let’s say a bonus. How can you be an independent advisor to the board in these circumstances ?

 

Who does still trust these people ?

 

Getting closer to the business of financial services i am working in – and the importance of trust in this new decade – there was this related article in the Confused of Calcutta titled Musing about Trust.

There’s something very human about trust. Something more related to the Age of Biology rather than the Age of Physics. We’ve seen what happens when we rely on mathematics for ratings and values and decisions. Last time round it was called the Credit Crunch. A decade earlier it was called LTCM. Whatever.

Some of us believe passionately in the power of what’s happening today, in terms of democratized tools and access and community-based approaches to many things, from home to work to government and beyond. In fact, I’m personally somewhat at a loss as to why no one has really put together the right community-based vehicle for “climate change”, built as an open and transparent platform, on open source principles and in a global inclusive manner.

Trust is about covenant relationships, not about contract relationships. In a contract you await breach and effect recourse. The question answered is “who pays?” In a covenant the question that’s answered is “how do we fix it?”

I think we’re going to spend a lot of time in 2010 learning about covenant relationships and their role in society. At home. In the community. At work. As a nation. As the world.

Which brings me to Michael Moore’s recent film “Capitalism: a love story”.

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I was chatting with a colleague in Cubicle 3B23 about this.

The person’s reaction was:

I am ashamed to work

for this industry

I think i am going to watch the movie too. Because, somewhere somehow it all starts feeling wrong and not in line with my true compass.

Other related articles

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Cubicle 3B23: message from Cubicle 3B21

On the previous post Cubicle 3B23, I got a comment that i really want to give more visibility on the front-page.

ATT001977777

Here it goes:

 

Cubicle 3B21 is just across the corridor from 3B23; when both doors are open, we could see each other and talk (a bit loudly and to the annoyance of our colleagues) without getting off our chairs. 3B21 is also visited by people. Usually different people. For different reasons. They come for a joke and a laugh – look at the latest silly toy or Dilbert cartoon, or some obscure droodle on the wall – for 3B21 has a bit the kindergarten look (playful, nearly silly, messy, surprising). They come as well to talk – not to get advice but to be listen to, searching for empathy, acceptance, and a sympathetic ear.

3B21 is the office of the Happiness officer (a self-adopted title which would be well-suited to Atlas carrying the whole world on his shoulders :-)). It is also the office of Joe.

3B21 and 3B23 are connected – the yin and yang of the same thing. While one is frequented by people looking for solution, advice, inspiration the other is the place for people searching for warmth, comfort and simple human connection. Often the same people. And the subject of impact is also the center of the universe in 3B21 – but impact one person at a time in a small but personally significant (to them) way.

When I considered first writing this, I kept thinking about the ripple vs the wave that Peter mentioned: what causes one and what the other, and how are they different; do I want to make a wave or a ripple?

And they are basically the same thing – many individual molecules moving in a synchronized way. It’s quite a small imperceptible movements but because they are many it accumulates (excuse the science vulgarization – the goal is not accuracy but a visual metaphor)…

What’s different is the scale (a wave has tons more of these guys pulling all in the same direction) and the independence – how long the movement can last once the force that caused it is taken away. And as I was reading about waves and how they work, I found out that what we really want to make is a rogue wave (also know as a freak wave) – a very rare phenomenon, which happens when the energy of all the water molecules gets amplified, to an unbelievable level – a kind of resonance that creates a monster of a wave, that sucks all energy around it and piles it into a powerful wall of water. And what this is caused by is 2 factors: a force above and a force below  – a strong wind and a deep current working together. That’s what cubicles 3B23 and 3B21 are about – a wind and a current stirring the murky waters of a sea and letting go, so the power of it can emerge.

And if that’s not full contact, what is?

Wonderful !

Looks like we’re building a tribe here 😉

banana_tribes

Who joins the wave ? We need you to lead us. Send a comment. Let yourself know. Come to Cubicle 3B23 or 3B21.

Cubicle 3B23: Let me entertain you

 

The idea for this blog post emerged when a colleague visited my cubicle.

I will from now on refer to my cubicle as “cubicle 3B23”. The idea developed to write regular post under the title “Cubicle 3B23”, reporting about the good, the bad and the ugly of corporate life. This is the first in a series. Maybe it’s the first and only one. But i thought the idea was “cute” to try it out, to see where it goes and to let the future emerge.

The initial idea was to do a one-off under a different title (go the the very end of the blog to find out), but a friend told me that “Let me entertain you” makes you want to read on. So here we go.

Sometimes people come to cubicle 3B23 for some good fun brainstorming: “Do you have 5 minutes, I want to pick your brain ?”. Others put their head into cubicle 3B23 and say something like “Oh, i see you’re busy, i will come back later”. The latter usually have something “sad” in their eyes.

These are the moments to connect. In both cases i know this connection will make somehow a difference.

The other day, Joe was the one with sad eyes.

He was doubting himself, and wondering whether he should do his own thing, or continue to shut-up and play the game of being mister nice-guy.

samrt-swine-flu-mask-4 

Joe was responsible for a program incentivizing staff to think out of the box. At TEDx Brussels, i heard a better expression for that: “burn the box”.

 

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In the planning for the new year, he was asked to run the program again. But he felt it was just not right. He felt he would be cheating the people joining the program. He was doubting whether it really mattered. He felt that he would not be able to look those folks in the eyes at the end of the program as the expectations created were just over the top. It’s a bit like the subtle difference between lying and not fully telling the truth. Both don’t feel right, and appeal to your ethical compass.

He was tired. In search for his real purpose in life. Fed up with playing games.

We had a long chat. He kept on complaining about the artificial aspects in corporate life. Somewhere 1/2 way in our discussion, i asked Joe what really kept him going. What was giving him energy. In what circumstances he felt he could be his true self. Not the self that you construct/imagine to be in synch with the big bad world out there. No, the self that silently is waiting inside you to be discovered. To be stumbled upon is probably a better way to say this.

Joe gave it a long thought, and said: “when i can inspire other people, and make them happy”. (it was another answer, but then i would reveal too much about that person).

There was a short silence, and went to my PC, searched my music collection, started a song and said: “This is you, Joe !”

The song was right on. I could see the emotional impact on Joe. The song was “Let me entertain you” by Robbie Williams.

Robbie Williams' 'You Know Me' Music Video Debuted

I am an all-time fan of Robbie Williams. He is a great performer – once saw a concert of him in Wembley stadium – and you can love or hate him, but for me he is really authentic. Even if he puts on his rabbit/bunny head on. But i deviate. Although, this post is mainly about authenticity.

“Let me entertain you” is a high tempo energizing pop/rock song, but the real secret in Williams’ are often the lyrics.

Hell is gone and heaven’s here
There’s nothing left for you to fear
Shake your arse come over here
Now scream
I’m a burning effigy
Of everything I used to be
You’re my rock of empathy, my dear
So come on let me entertain you
Let me entertain you

I could see the sparkles in Joe’s eyes. “Yes, that’s what i want !” he said. “I want to entertain people ! Make them happy. Make them move/shake their arse.”

I have to say, me too.

But for me it translates into having this strange connection with “stage”

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When i was young (…), i used to be a quite successful DJ. I organized rock concerts. I was on one of the first free-radio stations (end seventies). I even was singer :-/ in a rock-band.

I was always attracted by “stage”. The good buddies feeling with the roadies. The equipment being set-up. A great show. The after party.

Also today, when we do “events”, i love being close to the stage. I love to put together a program like Innotribe, and see how that resonates with the audience. Maybe we should do a TEDx @ Sibos 😉

I love to have and to apply authentically that soft “power” to move people emotionally. I even have that “stage” feeling when i try to do a good presentation in PowerPoint, Prezi, Adobe or whatever. Always in search for some good metaphors, good supporting images, have some “rhythm”, add some music to it.

But the last couple of weeks, it started smelling “like a trick”.

24_09092008ikugtf

It has become “too easy” to put a presentation together that is “different” than the average.

On my blog, i often experiment a very little with fonts, font colors and sizes, left/right indents etc. But it all starts smelling like a “trick”. Starts smelling like on auto-pilot. That’s why in this blog post no “tricks” with fonts. I don’t feel that way today.

I once was told that one recognizes the best the feelings of others when you recognize them with yourself. For ex if you easily spot arrogant people, that’s probably because you’re arrogant yourself. Projection that is called, i believe.

That’s why i feel a bit like Joe. I recognize the feeling. I can do more with my skills. I am in search for that something extra. Like Joe, I am not happy anymore with just well executing a job.

I want to make a difference. Not just a ripple but a wave.

My wife sometimes asks me: “Peter, why don’t you settle down ? Look at the others. They don’t worry that much.” But i can’t. And i doubt. Is this my true self ? Is this who i really am ? Or is this the image that i’d like people to have from me ?

By now you probably get a feel of the initial title of this blog post. It was “doubting my impact”. Doubting my impact when working for this or that particular company. For this or that particular audience. Not doubting my skills or my added value.

I know i have the holy fire and can ignite others.

But doubting my added value and whether at the end of the day it’s all worth it. Whether at the end of the day it all made a difference. Whether at the end of the day there is some new meat on the bone. Whether it really matters.

lov-story

This blog is often walking a thin balance between telling from the field, and packaging/romanticizing the story a bit that it just triggers the intelligent reader to do something with it but without going in “full contact”. The thin balance between private and public when you go public with a blog.

One of my bosses used to say “Management is a full contact sport”.

Ouch !

Do i want to be there ? Not in the way he meant it.

But yes, i want to go “full contact” in the connection. In keeping the doors of cubicle 3B23 open. To pick my brain or to share your pain.

Who feels the same ? Who wants to share his story ? Who wants to follow ?